New 
Customer Service Rep - ODS - Kansas City, MO
 Lincare Holdings | |
remote work
| |
 United States, Missouri, Kansas City | |
| 10800 North Congress Avenue (Show on map) | |
 Mar 17, 2026 | |
|
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
Job Responsibilities: * Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system * Document calls, entering customer orders in computerized record keeping system * Verify and update customer demographic information * Read and analyze documents such as patient orders * Comprehend pharmacy prescription terminology * Effectively communicate with coworkers and patients alike * Help with the training of employees * Calculate figures and amounts in reference to frequency and doses dispensed * Apply common sense understanding to carry out oral and written instructions Connectivity Requirements * Internet Service Type: Cable or Broadband (Recommended: Fiber) * Network Firewall on the Internet Connection (typically provided by the ISP) * Connection Type: Wired to ISP Modem * Latency to Florida or Tennessee Data Centers / Ping: < 30ms * Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps) * Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps) * Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements. Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace | |