Client Billing Specialist II

Client Billing Specialist

Are you excited to grow your career? We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply. Our people make all the difference in our success.

Important things YOU should know:

• Flexible 8 hour shift between the hours of 7:00am - 5:00pm CST Mon - Fri
• Fully Remote Role
• Ability to work occasional overtime as needed

What will YOU be doing for us?

Handles client and group billing, premium collection and group changes. Responsible for generating, distributing and collecting all group invoices, including claims, premiums, and ASO billing. Maintain accurate group and client data. Manage client and group SD+ tickets, emails and follow ups in a timely and accurate manner to ensure questions and concerns are addressed. Identify when an issue or concern needs to be escalated to manager and/or another department. Meet all required department goals and expectations.

What will YOU be working on?

• Generate and deliver invoices for premium group billing, claims billing and ASO billing.
• Post payments and generate Accounts Receivable reports.
• Responsible to maintain an accurate premium group and membership record/data.
• Update group information including the process of building new groups and clients, process plan changes and upload plan documents.
• Handle bill adjustments, claim processing suspensions and plan terminations.
• Generate account audits, as requested by the client or group administrator.
• Service Commercial Dental clients and group administrators by communicating information related to billing invoices, posted payments and adjustments, group and membership data, plan changes and billing audits.
• Ensure all SD+, emails and follow-ups are answered with required turnaround times and documented according to company and client guidelines.
• Properly identify potential issues that are not easily resolved and escalate appropriately.
• Perform outbound calling projects, as directed.
• Additional Responsibilities:
• Provide support in development and enhancement of procedures and workflows.
• Provide recommendations on system enhancements and process improvements to management
• Participate in departmental projects, when applicable

What qualifications do YOU need to have to be GOOD candidate?

• Some additional coursework beyond high school (such as certifications or college coursework)
• 1 - 2 years of prior job related experience (Accounts receivable and/or billing experience, Dental Office Manager, Dental front office, or health/dental insurance experience)
• Excellent organizational skills to ensure required deadlines are met.
• Excellent attention to details .
• Excellent problem solving skills to allow for the correct diagnosis of a problem along with potential solutions for resolution.
• Excellent mathematical skills.
• Basic knowledge of Microsoft Office products including but not limited to Word, Excel and Outlook
• Excellent communication skills
• Strong customer service skills including active listening and ability to diffuse difficult situations.
• Strong data entry/typing skills

What qualifications do YOU need to have to be a GREAT candidate?

• Associate degree in related field
• Knowledge of Enterprise system
• Knowledge of dental procedures, terminology, and codes

The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.

Compensation Range:

$19.02 - $28.53

Compensation Midpoint:

$23.77