New

Lead Project Specialist

Hubbell Incorporated
United States, Missouri, Cuba
1 Andrews Way (Show on map)
Mar 17, 2026
Job Overview The Lead Project Specialist serves as the subject matter expert for the Meramec account support team and acts as the functional lead for all customerfacing activities. This role owns the endtoend support process, ensuring it delivers efficient, highquality service that meets the elevated expectations of OEM customers. The Lead Project Specialist provides daytoday leadership, guiding a team of Project Specialists to maintain operational excellence, streamline workflows, and resolve customer issues with urgency and professionalism. This role is responsible for cultivating strong, trustbased relationships with OEM partners and aligning support activities with their strategic and technical needs. Key responsibilities include participating in customer meetings, technical discussions, and quarterly business reviews, as well as understanding customer organizational structures to effectively navigate procurement, engineering, quality, and logistics functions.LI A Day In The Life Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by: Maintain strong knowledge of company product lines. Develop working knowledge of the HV equipment market, customer trends, standards (IEC/IEEE), and competitive landscape. Process and manage orders, forecasts, scheduling, and changes with accuracy and urgency. Lead daily workflow coordination for the Project Specialist team, ensuring timely response, prioritization, and resolution of OEM customer needs. Serve as the primary SME for complex OEM support inquiries, guiding the team on technical, commercial, and processrelated issues. Monitor active orders, schedules, and deliverables to proactively identify risks and drive corrective actions with crossfunctional teams. Facilitate communication between OEM customers and internal engineering, quality, operations, and logistics stakeholders. Review and refine support processes to improve efficiency, eliminate pain points, and enhance consistency across the team. Participate in OEM customer calls, technical discussions, and project reviews; provide clear updates and represent the support organization. Analyze key performance metrics (cycle time, responsiveness, accuracy, customer feedback) and act on improvement opportunities. Coach and mentor Project Specialists through realtime problem solving, training, and process reinforcement. Ensure documentation, workflows, and customer records are accurate, up to date, and compliant with standards. Escalate critical issues with context and recommended actions, supporting rapid decisionmaking. Build and maintain strong relationships with OEM account counterparts through proactive communication and partnership. Function as the process owner by identifying gaps, proposing changes, and implementing improvements that enhance the customer experience. What will help you thrive in this role? Working knowledge of bushing current transformers, or similar industrial products. Ability to interpret technical drawings, specs, datasheets, or BOMs (preferred). Familiarity with OEM qualification processes and supply chain expectations. Exceptional interpersonal communication and professional customer engagement. Ability to navigate complex customer organizations and build strong longterm relationships. Comfortable presenting information to purchasing, engineering, and management teams. Strong attention to detail and accuracy. Skilled in order management, ERP systems, and customer communication tools. Effective problemsolver with crossfunctional coordination skills. Required 10+ years in customer service, account coordination, inside sales, or technical support within manufacturing or industrial environments. Experience with OEM or tier1 supplier relationships is a major advantage. Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Utility Solutions Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.