Customer Service Representative

Build Your Career. Build America's Future.

Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.

What You'll Do:

We serve our customers by providing information, responding to requests, and resolving problems. Customer Service is the main point of contact for internal and external customers. We answer calls via a toll-free number. Our work environment is a cross-functional team environment with minimal supervision. Travel is not required.

Principal Duties and Responsibilities:

• Assist Customers
• Resolve customer requests via toll-free customer line or customer help email
• Greet customers warmly and ascertain the reason for calling Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within prescribed time limits and follow up to ensure resolution
• Go the extra mile to engage customers
• Process credit applications:
• Log and track applications to ensure all work is completed in a timely manner
• Develop and maintain relationships with division credit personnel and provide any information they need to determine credit worthiness on current or potential customers
• Understand Customer Setup in our ERP system and online.
• Open and maintain customer accounts by recording account information
• Other Duties as Required
• Assist with month-end closing and other AR related items as assigned

Skills You'll Need:

Education. Must have a high school diploma or GED.

Experience. Must have a minimum of 2 years experience in customer service.

Functional Knowledge. Must have knowledge of products, concepts, practices, and procedures.

Technology Skills. Must be proficient with Microsoft Word and Excel.

Language Skills. English/Spanish bilingual is preferred.

What You'll Like About Us:

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.

Safe. We are an industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.

Health Benefits. Medical, Dental, Vision programs, plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs, and helping our employees meet their goals, as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.

NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS

Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.