Asset Preservation Coordinator

Summary:

Performs a variety of tasks to provide front-line support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role involves communicating with customers through phone, email, or chat while maintaining professionalism, accuracy, and efficiency. It also works closely with internal teams to ensure timely resolution of customer concerns and to support overall operational goals.

Essential Duties & Responsibilities:

• Provide accurate information regarding products, services, policies, and procedures
• Respond to customer inquiries via phone, email, chat, or other communication channels
• Assist customers in resolving basic issues or service requests
• Document customer interactions and maintain accurate records in company systems
• Escalate complex issues to senior representatives or supervisors when necessary
• Follow company guidelines for customer service, compliance, and data privacy
• Maintain a professional and courteous demeanor with customers and colleagues
• Meet performance metrics such as response time, resolution rate, and customer satisfaction
• Participate in training sessions and team meetings to improve service quality

Competencies:

• Strong verbal and written communication skills
• Basic computer proficiency and familiarity with common office software
• Ability to multitask and manage time effectively in a fast-paced environment
• Strong problem-solving and customer service skills
• Ability to work independently and as part of a team
• Ability to remain calm and professional when handling difficult situations

Education and Experience:

Education: High school diploma or GED required

Associate or bachelor's degree preferred but not required

Experience: Six months or more work experience

Preferred: Previous customer service or call center experience

Familiarity with CRM or ticketing systems

Physical Requirements and Work Content:

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, move, operate with hands and arms, and lift up to 15 pounds. The employee is regularly required to use hands to operate or feel objects, tools or controls, communicate, distinguish or identify, adjust or focus.

Work Environment:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is a sedentary position that requires 8 hours of sitting at a desk in a climate-controlled environment with frequent computer, mouse and phone work.

Additional Comments:

These declarations are not to be an "all-inclusive" list of the duties and responsibilities nor of the skills and abilities required to do the job. They are intended only to describe the general nature of the job and a reasonable representation of its activities. Additional essential functions and/or tasks may be identified by the company and listed as such in the incumbent's performance appraisal. Various tasks may be assigned under each task or function. The incumbent performs other job-related duties as assigned and required.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

EOE; Disabled/Veteran