Residential Admin Support

Shore United Bank is seeking a full-time Residential Admin Support to join our team. The Residential Admin Support role provides comprehensive administrative, operational, and technical assistance to the Residential Mortgage team, with a primary emphasis on maintaining and supporting the Loan Origination System (LOS) and its associated workflows. This position plays a key role in ensuring data integrity, optimizing process efficiency, facilitating timely communication, and delivering highquality internal support to mortgage staff and customers.

Essential Functions Include:

Administrative Support & LOS Assistance

• Assists the LOS Applications Administrator with daily system-related tasks including data entry, loan file updates, and review of system queues.
• Monitors online loan application intake and ensure accurate routing to the appropriate Loan Officers.
• Performs initial review of loan application data for completeness and accuracy.
• Assists with updating resource pages, shared folders, and links for end users.
• Prepares, uploads, and maintains standardized forms, documents, and disclosures as directed.
• Runs routine system reports and distribute them to appropriate business units.
• Assists with basic password resets, user inquiries, and documenting support requests.
• Helps maintain documentation of procedures, workflows, and administrative processes

Vendor and Ticketing Support

• Assists in logging, tracking, and monitoring service tickets submitted to LOS and document vendor partners.
• Follows up on vendor communications and document findings or resolutions for the LOS Administrator.

Quality Control & Data Integrity

• Reviews loan structure and data fields for accuracy; escalate discrepancies to LOS Administrator or appropriate staff.
• Supports the audit process by gathering information or documents as needed.

Operational Assistance

• Provides general administrative support to the mortgage operations team, including scheduling, file maintenance, and document organization.
• Assists with the preparation of training materials or checklists under the guidance of the LOS Administrator.
• Maintains inventory of forms, documentation libraries, and digital resource materials.

Compliance & Regulatory Support

• Completes all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines.
• Follows all policies, procedures, and practices that support strong risk management and regulatory adherence.

Location: Westgate Circle - 200 Westgate Circle, Suite 200, Annapolis, MD 21401

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday.

Required Education and Experience:

• High School Diploma or equivalent; Associate degree preferred.
• 1-2 years of administrative, operational, or clerical experience.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to learn new systems and technologies quickly.

Compensation:

• The pay range for this position is $26.44 to $36.05 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.