Director - Eyecare (Surgical Operations)

Requisition ID:921460
Store #:X00099 EyeCare Delivery Model - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Director, Eyecare (Surgical Operations) leads a team of experts focused on delivering field execution and surgical excellence across LensCrafters and affiliated practices. This role supports the activation and day-to-day success of surgical sites, partners closely with store and field leaders to implement best practices, and serves as a field-facing subject matter expert for ophthalmic surgery. The Director collaborates with surgeons, Legal, and the managed services organization to support contracting needs and ensure compliant operations. The role drives in-practice adoption, provides hands-on training, and supports all brands with new surgical subject matter.

MAJOR DUTIES & RESPONSIBILITIES

• Lead and coach a team of Surgical MSEs delivering field training, OD guidance, and in-office activation of surgical services.
• Execute surgical service initiatives across markets, ensuring consistent rollout and compliance with established clinical standards.
• Support practice readiness assessments and lead on-site implementation of surgical workflows, patient pathways, and documentation requirements.
• Partner with store teams and field leadership on best practices for patient conversations, surgical referrals, scheduling coordination, and workflow optimization.
• Provide hands-on, "boots-on-the-ground" training for surgical technology, office processes, and operational expectations.
• Support the setup and activation of new surgical sites and transition them to designated partners once stable.
• Collaborate with Legal and the managed services organization to support MD contracting activities and maintain positive surgeon relationships.
• Deliver new surgical subject matter to brand, field, and store partners, ensuring consistent communication and adoption.
• Conduct field quality checks, documentation reviews, and workflow observations to support surgical performance and compliance.
• Maintain vendor relationships on behalf of EssilorLuxottica to evaluate equipment, gather field feedback, and support pricing opportunities for affiliated practices.
• Provide operational insights and practice-level feedback that helps improve surgical programs and refine future activations.
• Influence local surgical performance through OD engagement, field coaching, and practice-level support.

BASIC QUALIFICIATIONS

Doctor of Optometry (OD)

• 7-10 years related experience, including clinical patient care
• Experience in optometric practice operations and ophthalmic surgery environments
• Prior leadership or people-management experience
• Strong communication, presentation, and relationship-building skills
• Ability to operate in a fast-paced, field-driven environment with frequent travel
• Strong analytical, organizational, and problem-solving skills
• Ability to prioritize multiple field initiatives and maintain strong follow-through
• Proficiency in Microsoft Office (Excel, PowerPoint)

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.