Director - Eyecare (Medical Operations)

Requisition ID:921465
Store #:X00099 EyeCare Delivery Model - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Director, Eye Care (Medical Operations) supports the delivery and expansion of medical eye care services across Luxottica Retail North America and LensCrafters by leading a team of doctor medical experts focused on field execution, adoption, and training. This role helps translate enterprise medical strategy into action at the practice level, ensuring ODs can confidently perform medical procedures, follow clinical standards, and implement compliant medical billing workflows. The Director partners closely with Field Leadership, Learning & Development, Stores, and Clinical partners to activate medical programs and resolve practice-level barriers.

MAJOR DUTIES & RESPONSIBILITIES

• Lead, coach, and support a team of Medical Operations (SMEs) who work directly with ODs and field teams to implement medical services, workflows, and clinical protocols.
• Execute medical operations initiatives in the field, ensuring consistent rollout, adoption, and follow-through across directly managed and affiliated practices.
• Partner with Field Leadership to activate medical services market-by-market, troubleshoot OD concerns, and remove barriers to adoption.
• Provide hands-on support in practices for medical procedure implementation, instrumentation use, documentation standards, and workflow optimization.
• Collaborate with Learning & Development to create, refine, and deliver training materials on medical procedures, billing, technology, and clinical documentation.
• Support clinical standards by assisting with chart audits, documentation reviews, and quality-improvement feedback loops.
• Guide stores and clinical partners on how to facilitate medical conversations with patients and improve understanding and conversion.
• Serve as a resource for medical billing best practices, coding accuracy, documentation requirements, and problem resolution.
• Support the rollout of new equipment, diagnostics, and medical technology through field pilots and MSE-led implementation.
• Maintain vendor relationships on behalf of EssilorLuxottica to support technology assessments and equipment access for affiliated ODs.
• Contribute to business performance through effective field execution, OD engagement, and improved medical services utilization.

BASIC QUALIFICATIONS

• Doctor of Optometry (OD)
• 10 years of related experience, including clinical care
• Experience in optometric practice operations or practice management
• Prior leadership experience (people leadership or matrix leadership)
• Working knowledge of medical billing, coding, and documentation
• Strong communication, relationship-building, and presentation skills
• Ability to execute in a fast-paced, field-driven environment with frequent travel
• Strong problem-solving and organizational skills
• Proficiency with Microsoft Office (Excel, PowerPoint)
• Ability to travel 50%+

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.