New 
Supervisor
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 15 Francis Street (Show on map) | |
 Mar 25, 2026 | |
|
Summary
Responsible for overseeing daily administrative operations, supervising support staff, ensuring compliance with organizational policies, and optimizing processes to enhance the efficiency and effectiveness of administrative functions. Does this position require Patient Care? No Essential Functions Oversees daily administrative functions, including patient scheduling, records management, billing support, and front desk operations. Assists in creating and implementing administrative policies, procedures, and workflows to ensure efficient operations. Supervises administrative staff, including training, performance evaluations, and disciplinary actions; provides coaching and professional development. Identifies and implements process improvements to enhance administrative efficiency, patient satisfaction, and departmental performance. Acts as a liaison between administrative staff and clinical departments to ensure effective communication and collaboration. Ensures adherence to organizational, state, and federal regulations, including HIPAA, and conducts regular audits to maintain accuracy and confidentiality. Assists with managing inventory for office supplies and administrative tools, ensuring cost-effectiveness. Ensures excellent customer service, addresses patient complaints, and manages data collection, analysis, and reporting related to administrative performance and patient flow. Education Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in healthcare administration or a related field 3-5 years required and Experience in leadership or supervisory role 1-2 years preferred Knowledge, Skills and Abilities - Detailed knowledge and understanding of health care management and business management principles. - Excellent listening and communication skills both verbal and written. - Display strong leadership and communication skills to clearly manage and oversee program staff. - Strong analysis and problem solving skills. - Possess process improvement skills that increase productivity, quality, and efficiency. - Strong interpersonal and team building skills. Physical Requirements The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |