Manager, Operations CPD [Endoscope Reprocessing]
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 75 Francis Street (Show on map) | |
 Mar 25, 2026 | |
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Summary: Responsible for the daily operations of the department and the supervision of staff. Supervises and coordinates the daily technical tasks of reprocessing medical and surgical equipment to ensure items are assembled in accordance with established policies and procedures.
Does this position require Patient Care? No Essential Function: -Identifies conflict and initiates plan for resolution. -Identifies and utilizes appropriate channels for problem-solving. -Evaluates the effectiveness and implications of one's own decisions and take responsibility and ownership for any problems. -Demonstrate flexibility in response to change. -Effectively prioritizes workload; appropriately delegates and supervises; recognizes employee accomplishments and celebrates successes. Education: High School Diploma or Equivalent required Reporting to the CSPS Operations Director and within established hospital and departmental policies, the Clinical Operations Manager - Endoscope Reprocessing is responsible for the leadership, management and oversight of all endoscopic reprocessing and high-level disinfection operations in the Central Sterile Processing and Supply Department at Brigham and Women's Hospital. The Endoscope Reprocessing Manager will ensure that all reprocessing operations are completed in compliance with product IFU's and within established time and personnel constraints. Essential Function a. Responsible for the ownership, maintenance and management of the Endoscope Reprocessing space, including material availability, staff safety, cleanliness and equipment function. b. Proactively assists in the development of compliant workflows for Cidex OPA, AERs and all related high-level disinfection functions. c. Works closely with the Data & Inventory team and Biomedical Engineering teams to facilitate the repair, replacement and inventory of endoscopes and similar products. d. Works with vendors and OR Nursing to identify product recalls, record notification and tracking patient use as needed. e. Partners with Endoscopy unit to address product and customer service needs. f. Ownership of the process challenge workflows and devices; participates in the testing and culturing of endoscopes. g. Assist in the design and implementation of training and orientation for endo technicians. h. Regularly audits production records and logs in SPM and AER's to ensure user compliance. i. Participates in the development of department in-services as appropriate. j. Flexibility to assist other HLD sites as needed. 2. Demonstrates leadership skills by consistently using problem solving and conflict management skills. a. Identifies and utilizes appropriate channels for problem solving, able to escalate concerns through department leadership structure to ensure results are achieved. b. Evaluates the effectiveness and implications of one's own decisions and takes responsibility and ownership for any problems. c. Demonstrate flexibility in response to change. d. Effectively prioritizes workload; appropriately delegates and supervise; recognizes employee accomplishments and celebrates successes. e. Consistently applies standards and fosters a work environment in which employees are supported and productive. f. Promotes and supports the team approach to departmental functions, coordinates efforts and activities with other department supervisors to maximize results. g. Interacts appropriately with identified customer groups. h. Articulates a clear vision for areas of direct responsibility. i. Regularly evaluates product inventory to meet the changing needs of the OR. j. Works closely with CSPS colleagues and OR Nursing leaders to evaluate trending unmet instrument and supply needs, sourcing alternate product or sterilization method when appropriate. k. Responsible for hiring/personnel decisions, and performance management of employees. 3.Demonstrates knowledge of Materials Management. a. Assists with inventories as needed and initiates in-house or outside orders in accordance with established par levels, whenever needed. b. Demonstrates knowledge of inventory control practices through stock rotation and removal of expired items from inventory. c. Participates in consolidation and standardization of supplies and equipment for the department. d. Responsible for ensuring damaged items are passed on to appropriate repair process. 4. Demonstrates knowledge and proficiency in all functions and tasks of the Central Sterile Processing and Operating Room etiquette. a. Performs all duties in accordance with departmental, organizational, and national standards. b. Oversees and assures daily quality assurance monitoring systems (i.e., biological test reading). Maintains proper documentation in accordance with the regulatory agencies and departmental protocols. Acts appropriately on results (i.e., load recall) and arranges for equipment repairs as needed. 5. Performs all other duties as needed. Skills -Expert knowledge of endoscope reprocessing including a thorough understanding of AAMI ST91, ST79 and ST58. Physical Requirements
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |