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Administrative Supervisor, Float - Urology (Northwest Valley)

University of California - Los Angeles Health
medical insurance
United States, California, Burbank
Mar 31, 2026
Description

The Administrative Supervisor will support the UCLA Health Urology offices in Burbank, Santa Clarita, and West Hills. Incumbent will be responsible for coordinating the activities of administrative staff supporting the area and interact with faculty, fellows, and clinical staff to maximize patient care, and patient satisfaction. In addition, perform the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge. Assist with troubleshooting, resolving clinical operations issues, in addition to financial and materials management. Work as a member of the leadership team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Incumbent is expected to travel across the three sites as needed.

This position will be responsible for direct oversight of administrative support staff in assigned areas, training, evaluating, motivating administrative staff to maintain teamwork, a positive culture, and will monitor staff performance. They will supervise patient scheduling, provider scheduling, and workflows that include insurance verification and authorizations. They will also provide back-up assistance to the administrative staff and practice manager as needed.

Salary Range: $31.51 - $62.64 hourly

Qualifications Required:
  • Minimum
    of two (2) years lead experience in a clinical setting, including organizing
    workflow to accomplish established objectives, training staff, and evaluating
    staff effectiveness.

  • Familiarity
    with surgery scheduling systems, preferably with UCLA systems / CareConnect.

  • Ability
    to work effectively with patients, physicians and staff in a diplomatic and
    professional manner in order to maximize suite operations.

  • Skill
    in prioritizing assignments and managing multiple tasks.

  • Ability
    to work effectively as a member of a team in order to provide effective patient
    care.

  • Working
    knowledge of Epic CareConnect systems to complete on-line transactions,
    including appointment scheduling, procedure scheduling, the encounter
    registration system, hospital lab results and medical reports.

  • Team
    Building Skills to include prior supervisory experience.

  • Skill
    in monitoring complex clinician appointment schedules.

  • Ability
    to elicit salient clinical information such as presenting complaints from
    patients and referring professionals, and make appropriate assignments based on
    established guidelines.

  • Skill
    in listening perceptively, conveying awareness and responding to patients and
    visitors with health concerns using tact and discretion.

  • Skill
    in speaking clearly and distinctly in person and over the telephone, using
    appropriate grammar and vocabulary in order to share information, effectively
    communicate, share and obtain information with persons from diverse social,
    economic and cultural backgrounds.

  • Ability
    to triage patient issues to achieve resolution.

  • Ability
    to interact diplomatically and sympathetically with patients, their families,
    and the general public in a high volume, continuous public contact setting.

  • Skill
    in performing with frequent interruptions and/or distractions including the
    ability to accept equivocal circumstance and respond to changing priorities and
    deadlines.

  • Typing ability to prepare forms, manuscripts and
    correspondence with speed and accuracy

  • Skill
    in operating a computer including work processing software and the ability to
    enter and maintain accurate patient appointments and schedules utilizing an
    on-line computer database system.

  • Ability
    to maintain equanimity in the face of resistance, indifference and hostility.

  • Skill
    in working independently and following through on assignments with minimal
    direction and in setting priorities which accurately reflect the relative
    importance of assignments.

  • Ability
    to accept directions from supervisors and act promptly.

  • Knowledge
    of medical terminology.

  • Working
    knowledge of medical insurance plans and types of coverage provided.

  • Ability
    to maintain Charge Worklist in CareConnect.

  • Ability
    to maintain Charge Document Reconciliation Process.

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