Information Technology (AI) - Internship

The Information Technology Internship will complete an AI-Assisted Service Desk Triage & Noise Reduction proof-of-concept project focused on LogicMonitor alerts that generate incidents or work items in the IT Service Management (ITSM) system.

• Analyze historical LogicMonitor-generated alerts and the corresponding ITSM tickets to identify common alert types, repeated failure patterns and alerts that frequently resolve without action or result in duplicate tickets.
• Using data analysis, design and test AI prompts that can summarize alert payloads, classify alerts, and suggest appropriate runbooks and knowledge articles
• Responsible for alert clarity, reduce time spent interpreting alerts and provide data driven recommendations for future alert tuning or documentation improvements

Qualifications:

• Current full-time student pursuing a degree in Information Systems, Management Information Systems (MIS), Computer Science, Data Analytics, Cybersecurity or Information Technology
• Preferred: Foundational coursework or efforts taken in pursuit of systems monitoring, infrastructure, automation or applied artificial intelligence
• Commit to 40 hours per week (Monday - Friday) for a 10 week summer internship; must have accommodations in the Dallas (North Texas) area

Skills:

• Foundational understanding of infrastructure monitoring and alerting concepts
• AI-assisted text analysis and summarization
• Prompt engineering for operations use cases
• Analysis of real-world (sanitized) monitoring alerts and ITSM tickets
• Understanding of incident triage, escalation, and documentation standards
• Technical writing and runbook/knowledge alignment
• Exposure to governance and control considerations in a regulated banking environment
• Professional collaboration with Service Desk and Infrastructure teams