Audio Visual Specialist

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The Audio Visual (AV) specialist assists in daily operation of the AV service components. Provides high level service to clients, including meeting setup of audio and video conferences as directed. Ensuring the workload is cared for while providing best-in-class customer satisfaction. Services the client via the helix ticketing system and responds to the AV Support Hotline ("The Hotline") Communicates status of pending issues to the client and assists in minor repairs to AV equipment throughout the MFS footprint. A self-driven team player. Must communicate problem escalation and resolution to the AV Supervisor/Manager as needed.

WHAT YOU WILL DO

Incident & Task Management

• Manages end-to-end AV incident resolution by monitoring the ticket queue, self-assigning incidents, and ensuring timely follow-up and closure.
• Sends confirmation emails, assigns tickets appropriately, and escalates issues as needed to maintain service levels.
• Oversees AV task assignments by monitoring the queue and ensuring tasks are completed within established service timelines.
• Responds promptly to calls from the AV Support Hotline, providing real-time troubleshooting and escalating issues when required.

Meeting & Event Support

• Supports on-site meetings and events by setting up AV equipment and room layouts, including configuring tables and chairs per client specifications.
• Provides control room coverage as needed to maintain continuous AV operations.
• Conducts morning and evening walkthroughs to verify room readiness, ensure equipment functionality, and perform daily shutdown procedures.

Equipment Maintenance & Vendor Coordination

• Notifies the team and external AV vendor of repair needs and tracks progress to ensure timely resolution.
• Reserves rooms for service work and tests equipment after repairs to confirm proper operation.

Client Service & Communication

• Communicates effectively with employees at all levels, including executive leadership, to gather requirements and deliver highquality AV support.

Work Schedule & Coverage

• Works overtime as required to support business needs.

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent onthejob experience in AV technology installation, maintenance, and support.
• Experience with AV systems including security, performance standards, operating procedures, controls, and technical design/architecture.
• Excellent interpersonal and communication skills, with comfort interacting with all levels of the organization, including executive leadership.
• Ability to work independently and as an effective member of a team.
• Proven ability to work autonomously within established support procedures and practices.
• Problemsolving skills with the ability to prioritize and manage multiple tasks.
• Ability to work overtime as required to meet business needs.

At MFS, we believe in fair and transparent compensation. For that reason, we're including the salary range for this position. This range reflects our good-faith expectation forwhat we'll pay depending on the candidate's experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensationbased on both individual and company performance. Other components of our Total Rewards Package include:

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)

• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider

• Education Assistance: Tuition reimbursement up to $8,000 annually

• Education Assistance: Access to discounted tutors and college coaches

• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves

• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account

• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)

• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them

#LI-HYBRID

At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance.

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.