Manager, Experience Design

Job Description:

• Lead, coach, and develop a team of user experience designers to support high performance, engagement, and career growth.
• Partner with Talent Acquisition and Human Resources to recruit, interview, hire, and onboard design talent.
• Establish and maintain high standards of design quality through team reviews, critique, and ongoing feedback.
• Partner with Product and Engineering leaders to prioritize work, allocate design resources, and manage scope across the team.
• Represent User Experience in strategic planning discussions and influence product roadmap, investment, and experience direction within assigned areas.
• Guide designers in discovery, research, concept development, and validation of solutions with users.
• Foster an inclusive and collaborative team environment that encourages open communication, trust, and continuous learning.

Education

• Bachelor's degree in User Experience Design, Interaction Design, Graphic Design, Psychology, Computer Science, or a related field.

• 7+ years of product design and/or user experience design experience, with progressive growth in responsibility and scope.
• Experience designing SaaS products or other complex, workflow-driven enterprise software solutions.
• Healthcare technology, EHR, or other regulated industry experience strongly preferred.
• 2+ years of people management experience leading designers and/or design managers.
• Demonstrated success hiring, developing, and retaining design talent.
• Experience partnering with senior leaders and influencing cross-functional roadmaps, priorities, and investment decisions.
• Experience designing AI/ML-enabled product features and/or using AI tools to support the design process.
• Strong portfolio demonstrating strategic thinking, systems thinking, and measurable business or product impact.

• Knowledge of: User experience design principles, methodologies, and best practices. Design systems and scalable experience frameworks. User research methods and validation techniques. Product development processes within Agile or similar environments. Regulatory, compliance, and risk considerations in healthcare or other highly regulated industries. AI/ML concepts as applied to digital product design and user workflows.
• Skill in: Leading and developing high-performing design teams. Translating business priorities into user experience strategies and team objectives. Cross-functional collaboration with Product, Engineering, Clinical Operations, and Customer-facing teams. Design review, critique, and quality oversight. Resource planning, workload management, and prioritization. Communicating design rationale, team progress, and outcomes to stakeholders at multiple levels. Driving process improvement and operational effectiveness across design teams.
• Ability to: Balance people leadership with business, product, and design priorities. Influence decisions across functions and levels of leadership. Build trust and alignment among diverse stakeholders. Support teams through ambiguity, change, and competing priorities. Ensure design decisions support usability, scalability, compliance, and business outcomes. Promote a culture of inclusion, accountability, innovation, and continuous improvement.
• Monitor and communicate team capacity, progress, outcomes, and design impact to key stakeholders.
• Drive continuous improvement in team processes, cross-functional workflows, and design system adoption.
• Identify opportunities to leverage AI to improve user experience and increase client value in a responsible and effective manner.
• Resolve cross-team dependencies, remove barriers to execution, and escalate issues as needed to support timely delivery.
• Ensure design solutions align with applicable compliance, regulatory, and quality standards for healthcare and other regulated environments.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.