Field Enrollment Manager (Consumer Benefits Solutions) - Virtual

As part of an industry leading team, you will help empower results for our clients by delivering innovative, technology enhanced solutions in our Consumer Benefit Solutions group.

This role can be performed virtually from your home anywhere in the continental United States.

At Aon, we are in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed through excellence, collaboration, and innovation-including the use of modern digital platforms and AI supported tools.

• Lead the planning, execution, and operational management of open enrollment events, ensuring accuracy, compliance, and an exceptional client and employee experience.
• Supervise, coach, and performance manage field benefit counselors; ensure attendance, production goals, and service protocols are met in both virtual and onsite environments.
• Use AI enabled and digital tools to enhance forecasting, counselor scheduling, productivity monitoring, and staffing models.
• Oversee daily counselor workflows, including training, script adherence, quality checks, and continuous improvement.
• Conduct case trainings and support client facing training initiatives; serve as a resource on plan design and enrollment process accuracy.
• Set and manage service level expectations with clients, driving operational consistency and proactive communication throughout the enrollment cycle.
• Troubleshoot and resolve case specific issues, working closely with Account Management, Operations, and Technology teams to ensure timely resolution.
• Interpret enrollment analytics, performance dashboards, and operational data to identify trends, risks, and opportunities for improvement.
• Recommend and implement process improvements that support higher revenue, greater accuracy, and reduced operating costs.
• Support expense management, staffing projections, and operational planning across all enrollment types, including open enrollment, new hire onboarding, and special projects.

This role blends leadership, operations, and technology. You will help shape the future of enrollment delivery by leveraging AI supported tools, digital engagement platforms, and data driven insights to elevate both client experience and internal team performance. You will also play a key role in modernizing the way we engage over 400+ counselors and support a broad and growing portfolio of national clients.

• 3-5+ years of high volume enrollment management experience with employer sponsored benefit programs.
• Experience managing distributed teams and driving performance in fast paced, high volume environments.
• Strong technical aptitude with demonstrated proficiency in Microsoft Excel, Teams, Word, and Outlook.
• Experience working with digital enrollment platforms, CRM tools, workforce scheduling systems, or analytics dashboards.
• Ability to interpret data and operational metrics and make informed decisions based on performance trends.
• Strong interpersonal, motivational, and communication skills; proven ability to lead effectively in both virtual and onsite settings.
• Demonstrated problem solving capability, organizational strength, and ability to manage multiple priorities simultaneously.

• Experience using or managing AI enhanced tools for scheduling, digital engagement, analytics, or workflow automation.
• Background in Life and Health benefits; active Life & Health license preferred.
• Experience partnering with technology teams on platform changes, testing, or integrations.
• Supervisory experience leading large, distributed, or on call teams.

• Minimum of a high school diploma required;
• Bachelor's degree preferred or equivalent combination of education and professional experience.

The salary range for this position (intended for U.S. applicants) is $60,000 to $75,000. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.