Customer Service Representative

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Foothill Ranch
Apr 07, 2026
Customer Service Representative - Auto Loan Servicing Summary The Customer Service Representative (CSR) is responsible for servicing auto loan accounts by delivering exceptional customer support, resolving account inquiries, and ensuring accurate documentation of all account activity. This role requires strong communication skills, attention to detail, and the ability to manage high call volumes while utilizing loan servicing and CRM systems. Key Responsibilities * Customer Support & Resolution * Resolve customer inquiries by clarifying requests and providing effective one-call resolution whenever possible. * Serve as a knowledgeable resource for customers regarding account status, payment options, and loan servicing questions. * Account Management & Documentation * Accurately document all customer interactions and account activity using loan servicing software and CRM systems. * Ensure compliance with all company policies, procedures, and regulatory requirements. * Payment Negotiation & Solutions * Negotiate payment arrangements by assessing customer circumstances and proposing feasible solutions. * Offer alternative payment methods and establish clear payment procedures to support customer success. * Call Handling & Service Levels * Manage a high volume of incoming calls while effectively multitasking. * Review after-hours voicemails daily and return customer calls within 24 hours. * Claims Processing & Recovery * Process and file physical damage, total loss, and GAP claims with insurance agencies. * Negotiate claim settlements with insurance providers to maximize recovery and minimize financial loss. * Analyze claim data to ensure validity and compliance with internal policies and procedures. * Performance & Goal Achievement * Identify and assess customer needs to promote satisfaction and retention. * Meet or exceed individual, team, and departmental daily and monthly loan servicing goals. * Feedback & Continuous Improvement * Recommend service improvements by collecting customer feedback and analyzing customer needs. * Communicate trends and insights to management to support operational enhancements. Required Skills * Customer Service * Auto Finance * Loan Servicing * Financial Services Qualifications * 1-3 years of customer service experience, preferably within auto finance or loan servicing * Strong phone etiquette, active listening skills, and customer-first mindset * Experience working with CRM systems and customer service tools * Ability to adapt communication style to different personalities and situations * Excellent verbal communication and interpersonal skills * Strong multitasking, time management, and prioritization abilities * Bilingual Spanish preferred, but not required * High school diploma or equivalent Experience Level * Intermediate Job Type & Location This is a Contract to Hire position based out of Foothill Ranch, CA. Pay and BenefitsThe pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Foothill Ranch,CA. Application DeadlineThis position is anticipated to close on Apr 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.