Ophthalmic Admin. Work Lead - 139088

The Department of Ophthalmology is comprised of 30 faculty physicians and scientists, 10 resident physicians, and 13(include clinical and research) post-doctoral physicians and scientists and over 150 staff with 6 divisions - Glaucoma, Retina, Cornea & Refractive Surgery, Pediatrics, Ocularplastics, and Neuro-ophthalmology. Clinical services are provided at the Shiley Eye Center, Ratner Eye Center, UCSD Health Sciences (UCSDHS) Hillcrest ambulatory center and the Veterans Administration (VA) Hospital. The Department of Ophthalmology has the largest single outpatient clinic at the University of California, San Diego with over 110,000 visits annually. Additionally, over 5400 surgical cases are performed.

The Department of Ophthalmology is rapidly growing and looking to expand its practice at the Shiley Eye Center and in regional satellites, including possible acquisition of existing practices.

Under general supervision, provide support to the optometry team by managing the specialty contact lens schedule, and investigate insurance coverage across multiple policies with different criteria and rules. Responsible for investigating complex billing issues which involve coordination with multiple departments while informing patients to ensure they are educated. Act as a technical expert by communicating with patients over the phone, through in-basket, fax, and email. Provide timely follow-up on all patient requests regardless of mode of communication. Oversee all contact lens orders from time of request which includes entering charges, obtaining insurance authorizations, placing orders, maintaining accurate documentation. Coordinate with optometrists to triage urgent phone calls and schedule a wide variety of optometry exams. Communicate between multiple providers and technicians on a daily basis to optimize consistent workflow. Oversee verifying patient contact lens orders. All of the tasks and responsibilities of this position will be under the direct supervision and in support of the Optometry Supervisor.

• Demonstrated administrative experience in clinical settings with the ability to perform at a high level of proficiency and competency.

• Demonstrated ability to work independently, exercise good judgement, identify problems, interpret policy and recommend solutions.

• Demonstrated excellent interpersonal skills, including tact, diplomacy and flexibility in order to dealeffectively with medical and ancillary staff, patients and general public.

• Advanced organizational skills to prioritize workload and meet many concurrent deadlines on a variety of projects.

• Ability to set priorities, maintain composure and function efficiently under highvolume, multiple demand work conditions.

• Demonstrated ability to act on initiative and exercise independent judgement in executing a variety of functions and maintain reliability in handling confidential and sensitive matters.

• Demonstrated ability to work effectively with diverse groups of people in an environment of frequently changing priorities.

• Demonstrated experience and knowledge of clinic's scope of services and triage guidelines in order to completetriage forms based on the patient's needs/problems and on the clinic's availablemedical staff.

• Knowledge of abbreviations of pharmaceuticals, most common dosage and proper spelling of the medications.

• Demonstrated experience in screening telephone calls and directing callers to appropriate resource or tophysician or staff for further screening and disposition.

• Demonstrated experience working within a clinical setting, dealing with patients and related personnel.

• Demonstrated strong organizational skills, including assisting in the developing of objectives and policies.

• Working knowledge of clinical systems - Epic Enterprise preferred.

• Demonstrated experience with clinical documentation, medical authorizations and insurance companies.

• Demonstrated experience and knowledge of current chart order, alpha filing, terms and abbreviations commonly used to describe medical conditions. Skill with setting up and maintaining file system according to established protocol in order to organize and retrieve various forms used in daily clinic operation.

• Knowledge of the standard pre-test and pre-procedure instructions which patients may receive. Distinguishes between instructions which may be provided by the doctors or staff.

• General knowledge of UCSD Medical Group clinical service and Medical Center services with respect to geographic location, telephone number and type of service provided.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health Sciences is comprised of our School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences, The Herbert Wertheim School of Public Health and Human Longevity Science, and our Student Health and Well-Being Department. We have long been at the forefront of translational - or "bench-to-bedside" - research, transforming patient care through discovery and innovation leading to new drugs and technologies. Translational research is carried out every day in the hundreds of clinical trials of promising new therapies offered through UC San Diego Health, and in the drive of our researchers and clinician-scientists who are committed to having a significant impact on patient care. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace