Guest Relations Associate Flex

Summary

The Guest Relations Associate provides exceptional customer service to patients, families, and visitors by managing check-in and health screening processes at Children's Hospital Colorado (CHCO) facilities. This role ensures all visitors are pre-approved, properly badged, and directed to the correct location. Responsibilities include greeting guests, verifying visitor status in the Visitor Management System, checking authorization in Epic, de-escalating challenging interactions, and supporting the smooth, professional operation of the Visitor Management Program with minimal supervision.

Shift

Visitor Management

Shift times can vary between 4:30 a.m. to 10:00 p.m.

May require weekends and/or holidays

Duties & Responsibilities

• Conducts mandatory health screenings for all visitors and records results in the Visitor Management System before allowing entry.
• Verifies visitor status and issues badges using the Visitor Management System.
• Serves as a welcoming representative of CHCO, delivering high-quality customer service to patients, families, visitors, and team members with professionalism and courtesy.
• Enforces hospital visitor policies; confirms authorized visitors in Epic and initiates the patient registration process when applicable.
• De-escalates challenging situations involving patients, families, or visitors and maintains a safe environment by following infection control protocols and keeping assigned areas clean.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Area of Study
  • Not Applicable

• Experience: One year of administrative/clerical experience in a customer service environment.

• Equivalency: A relevant Associates or Bachelors degree may substitute for the required experience on a year for year basis.

• Licenses & Certifications
  • None
• Additional Requirements
  • Not Applicable
• Competency
  • None

Salary Information
Pay is dependent on applicant's relevant experience.
Hourly Rate of Pay: $22.17

Benefits Information
As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.