New

Director of Compliance and Management Oversight

New York City Department of Transportation
$86,843.00 - $187,716.00
remote work
United States, New York, Queens
Apr 07, 2026
In order to be considered for this position candidate must be serving permanently in the title of Administrative Manager. Please indicate this on your resume or cover letter. Job Description: Parking Operations Planning and Analysis (POPA) is a division of DOT's Traffic Operations which handles all parking tasks related to the City's 14,000 meters, mobile parking payment app, eight (8) garages, over 75k of various types of disability permits, approximately 90,000 on-street parking spaces, and off-street spaces and permits. With an annual revenue of over $265 million, and related assets - meters, permits, meter keys, vehicles, security related business products, database and inventory systems, personnel and equipment valued in excess of $90 million. The Compliance and Management Oversight Group (Compliance Group) is seeking to hire an Administrative Manager to manage the compliance with laws, regulations, directives and internal policies, including oversight of the oversight of the Payment Card Industry (PCI) annual assessments to ensure compliance with applicable PCI standards are completed within a set timeframe. In addition, the selected candidate will develop and execute an annual plan of activities. The Compliance Group is responsible for overseeing the Division's compliance program to ensure accountability and compliance, by enforcing and promoting the adherence to applicable laws, regulations, directives and internal policies to mitigate compliance and regulatory risks, prevent violations, foster integrity, create and promoting ethical conduct across all departments. In addition, the Compliance Group is also responsible for overseeing Traffic Operations PCI function. The selected candidate will report directly to the Assistant Commissioner and will be responsible for the development of standard operating procedures manuals for various groups/units to ensure adherence to applicable rules and the management of the annual PCI assessments. Responsibilities include but may not be limited to the following: -Manage and direct a team in the development of comprehensive standard operating procedures (SOPs) for programs, functions and operations for groups/units within Traffic/Parking Operations. -Collaborate with the designated PCI and SOP coordinators to ensure that walkthroughs are documented in memo, review documentation, and prepare and review written reports. -Manage the evaluation of internal control structure related to policies and rules to assess the risks of non-compliance and complete applicable risk assessments to ascertain the need for updated policies. -Lead a team to perform research on updated laws, regulations, directives, internal policies and best practice for public administration to align with SOPs. -Manage the completion of the annual PCI assessments for over $250 million in credit card revenue, provide technical guidance and supervision to the PCI Coordinator working closely with DOT contractors, service providers, applicable DOT Groups, management and employees to comply with PCI standards. -Oversee personnel actions working closely with Personnel on all related matters including new hires, promotions and timekeeping. -Play a key advisory role to management decision making related to adherence to applicable laws, regulations, directives and internal policies to mitigate compliance and regulatory risks. -Lead, mentor, and develop a team of professionals, promoting a culture of integrity, accountability and ethical standards, ensuring that both management and employees harmonize governance out of regulatory requirements and best practices. -Assist with other duties, special projects, update spreadsheets, and handles ad-hoc requests as needed. "This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37" All resumes are to be submitted electronically using one of the following methods: Please go to www.nyc.gov/careers/search and search for Job ID #: 774214 Current employees please log on into Employee Self Service at https://hrb.nycaps.nycnet follow the Careers Link and search for Job ID #: 774214 No phone calls, faxes or personal inquiries permitted. Only applicants under consideration will be contacted. Most public libraries have computers available for use. Note: New hires must reside in NYC for the first two years of employment. Appointments are subject to OMB approval. For more information about DOT, visit us at: www.nyc.gov/dot. 34-02 Queens Blvd, Long Island City, NY 11101 35 Hrs. / M-F / 9am - 5pm ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C Minimum Qualifications 1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years. Preferred Skills -Successful vendor management and a broad understanding of the PCI standards incorporated in DOT's scope of work. -Exceptional writing skills, interpersonal and communication skills and the ability to work with various levels of management, including external City Agencies. -Ability to enforce compliance with laws and regulations: build and maintain relationships across different areas of expertise (Groups, Units and management). -Expert knowledge of Microsoft office - word & excel 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.