PRACTICE CRD 3
 University of California - San Francisco | |
$31.91-$45.70
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 United States, California, San Francisco | |
| 1 Daniel Burnham Court (Show on map) | |
 Apr 07, 2026 | |
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The UCSF Contact Center has 2 different homesite locations Emeryville or Brisbane. Training will occur at various sites. As a patient-focused organization, UCSF Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Health seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
Required Qualifications
* High School graduate or equivalent with four years related experience; or college degree and 6months related experience; or equivalent combination of education and experience.* Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.* Strong computer skills, including basic keyboarding skills, and experience with at least two Office-typesoftware programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiplepatient records systems. Able to sit at a computer terminal with telephone headphones forextended period of time.* Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.* Ability to work with minimal supervision* Ability to use good judgment and work independently, at times under the pressure of deadlines* Ability to access situations prioritizes workload, develop solutions and make recommendations.* Excellent customer service and communication/interpersonal skills, both over the telephone anddirectly.* Able to sit at a computer terminal with telephone headphones for extended periods of time.* Basic math skills required.* Proven ability to deal with a wide variety of individuals;* Ability to deal sensitively and effectively with patients.* Excellent organizational and problem-solving skills.* Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.* Demonstrated administrative/office coordination skills.* Demonstrated knowledge of medical practice terminology.* Within six months of start date, based upon completion of training, the Supervisor, completes theproficiency checklist with the employee. This includes the following areas if applicableo Referrals (Incoming referral entry) and handling all referral WQso Schedule surgerieso Work applicable work queueso Enter/edit outside test resultso Messaging (CRM) if applicableo 2nd calls in CRM if applicableo Telephone encounterso My open encountero Staff messageo New messageo Route Patient advice request to providers (My Chart)o Patient Schedule (My Chart)o Letterso Poolso Patient look upo Check in processo Check out processo Comment fieldo Quick noteo Scanning
Preferred Qualifications * Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.* Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.* Prior experience with EPIC. Required Qualifications : Preferred Qualifications : | |