New

FNTS Production Control Analyst-Shift Hours: 3rd Shift: 11pm-7:30am (Thurs-Mon)

First National Bank of Omaha
vision insurance, tuition assistance, 401(k)
United States, Nebraska, Omaha
Apr 07, 2026
ABOUT FNTS As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story - and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: Shift Hours: 3rd Shift: 11:00pm To 7:30am (Thursday-Monday) About This Role: *FNTS Senior NOC Specialist* ABOUT FNTS As a nationally recognized trusted advisor in managed IT services for over 30 years, FNTS has a proven history supporting mainframe environments, along with a wide range of operating systems including: Windows, Linux, AIX and iSeries. FNTS also has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. FNTS operates one of the most secure, technically advanced data centers in the United States, where the full scope of its operations is based. Headquartered in Omaha, Nebraska, FNTS is a subsidiary of First National of Nebraska (FNNI). FNNI and its affiliates have $23 billion in assets and nearly 5,000 employee associates. Role Overview: FNTS Production Control provides round-the-clock (24 x 7 x 365) operational support to our various customers. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The Analyst role in Production Control is responsible for technology support for business partners and internal customers. This position supports Mainframe and Cloud Core Systems, as well as the underlying Infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment. Key Responsibilities: Monitor and submit customer mainframe batch processes monitor and report on customer network and/or server outages Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli Monitor customer communication via email or phone, open tickets to appropriate teams from email or phone requests Monitor and participate in customer bridge calls when requested Monitor report and communicate during weekend server patching activities Provide and update documentation as requested Assist with the creation and modification of runbook documentation Assist with the creation and modification of process and procedure documentation Recommend policy changes where needed Uphold the FNN rules and guidelines put forth in the Employee Handbook Recommend and implement process improvements where needed Work with clients to address training needs Other duties as assigned Required Qualifications: Basic knowledge in desktop, server, and network operations Knowledge of and experience in acting in a supporting role in an enterprise class IT operations environment Must have excellent people skills Must have excellent oral and written communication skill Able to utilize desktop software to complete day-to-day tasks Knowledge of mainframe, tape management, and batch operations Demonstrated success working, collaborating, and establishing credibility and relationships with colleagues, senior leadership, business partners, and customers Preferred Qualifications: 1 year customer service experience in the Information Technology Industry 1 year operational mainframe experience 1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli) 1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience 1 year experience in desktop, server, and or network support The Ideal Candidate for This Role: Preferred Qualifications: 1 year customer service experience in the Information Technology Industry 1 year operational mainframe experience 1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli) 1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience 1 year experience in desktop, server, and or network support Candidates must possess unrestricted work authorization and not require future sponsorship. Compensation: Compensation range (base pay): $52,374.00-$86,417.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs. Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260597 Equal Opportunity & Belonging: FNTS believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNTS is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNTS is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNTS follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.