Customer Reference Specialist

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Customer Reference Specialist is responsible for managing and executing C1's customer reference program operations. This role serves as the primary point of contact for internal reference requests, ensuring timely and high-quality customer matches that support sales opportunities, proposals, and marketing initiatives. This role owns the customer reference database, maintaining accurate and up-to-date information on customer reference ability, preferences, and engagement. The Specialist works closely with sales, proposals, and marketing teams to fulfill requests, identify gaps, and continuously improve the effectiveness of the reference program.

Essential Functions

Manages and maintains the customer reference database, ensuring data accuracy, completeness, and usability
• Fulfills incoming reference requests from sales, proposals, and other internal teams in a timely manner
• Matches appropriate customer references to opportunities based on industry, use case, product, and customer preferences
• Tracks and reports on reference request activity, utilization, and program performance
• Partners with sales and account teams to identify potential new reference customers and expand the database
• Maintains customer reference profiles, including permissions, participation history, and areas of expertise
• Ensures compliance with customer preferences and approval processes for all reference activities
• Coordinates logistics for reference calls, written references, and other customer engagements as needed
• Identifies gaps in reference coverage (e.g., industry, solution, region) and communicate needs to sales
• Supports continuous improvement of tools, processes, and workflows related to the reference program

Required Qualifications

• Bachelor's degree in marketing, business, communications, or related field (or equivalent experience)
• 2-4 years of experience in marketing, sales support, customer success, or operations role
• Strong organizational skills with the ability to manage multiple requests and deadlines
• Experience working cross-functionally with sales and/or proposal teams
• Detail-oriented with a focus on data accuracy and process consistency
• Excellent written and verbal communication skills
• Proficiency in CRM or database tools and Microsoft Office

Desired/Preferred Qualifications

• Experience supporting a customer reference or advocacy program
• Familiarity with proposal or RFP processes
• Experience with reference management tools or platforms (e.g. Responsive)

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$60,000 - $80,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

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Right to Work: Right to Work Poster