Patient Access Rep I

Title: Patient Access Rep I

Location: Novi, MI 48374

Duration: 2+ months

Shift: The shift is part-time 8am-12pm. (Monday- Friday)

• The main function of a patient access representative is to act as the liaison between the organization and the customer/patient.
• They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.

• Act as liaison between the company, the customer base, and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting the company's products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.

• Knowledge of Microsoft Office.
• Strong verbal and written communication.
• Courteous with strong customer service orientation.
• Understanding of medical terminology used in the clinical setting.

• High School diploma or equivalent experience.
• Previous experience in customer service preferred.
• Bachelor's degree preferred.
• 0-2 years of experience.