Chemical Technical Support Representative - APS

Position Summary

Parker Lord Assembly and Protection Solutions (APS) Division is seeking an experienced chemical professional for an Inside Technical Support Representative position. This role will provide intermediate to advanced commercial and technical support for automotive, industrial, and electronics assembly customers, qualify leads with product guidance, and generate sales opportunities for the external sales team and distribution channels.

For more information on our APS Division, you can check out our website: https://www.parker.com/us/en/divisions/assembly-and-protection-solutions-division.html

Responsibilities

• Provide intermediate to advanced chemical technical support by managing inbound customer inquiries (phone, email, and live chat) through to full resolution.
• Triage and route Parker Lord-wide contacts to the appropriate resources to ensure timely, accurate support.
• Guide customers to relevant tools and resources on Parker.com to support product selection and appropriate solutions.
• Develop and maintain technical and application expertise by learning Parker Lord chemical product lines and industry-specific tools to answer product questions and make recommendations.
• Log, manage, vet, qualify, track, advance targets and leads in Salesforce, while partnering with Sales and Business Development Teams to convert qualified leads into pipeline opportunities.
• Participate in outbound lead-generation campaigns, including trade shows and targeted Marketing initiatives.

• Represent the Parker Lord brand and Technical Support mission by responding professionally, promptly and applying sound judgment to maximize the value and impact of each customer interaction.

• Demonstrate leadership in assigned market leads by:
  • Providing intermediate and advanced technical and commercial support
  • Assist in managing team resources including FAQs, Tribal Knowledge, and technical information for different markets.
  • Functioning as the Technical Support point-of-contact and assist Sales, Marketing, and other internal Parker Lord groups on projects.
  • Building relationships with Scientists, Sales, Customer Service, Product Management, Business Development and Market Managers to facilitate product support and recommendations.
• Building relationships with customers by providing responsive and credible information by:
  • Reinforcing the Parker Lord brand for quality service, product selection, and responsiveness in supporting customer's needs.

Qualifications

Qualifications

• Education: B.S. or B.A. degree in business, chemistry, or related field
• Work Experience: Prior customer-facing role or experience in a chemical technical position or Inside Sales.
• Excellent interpersonal and communication skills, including telephone and email skills.
• Excellent time management.
• Ability to work in a team environment, cultivate strong internal and external customer relationships.
• Strong technical aptitude, including analytical and problem-solving capabilities.
• Ability to translate customer requirements into viable technical solutions.
• Strong computer proficiency and desktop skills.

• Minimal travel (<5%)

  
  

Preferred:

• Knowledge of Lord Corporation's product lines and emerging technologies/business development initiatives with adhesives, electronic potting materials, and thermal management solutions.
• Knowledge of Parker Lord processes and procedures
• Experience using SAP/Salesforce

• Prior sales and/or chemical application engineering experience

  
  

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.