Customer Service Representative, Physician Practice

Description

Job Summary

The Customer Service Representative performs clinic, clerical tasks, such as registeringpatients, communication financial obligation, and collecting fees.Additionalresponsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

ResponsibilitiesAnd Scope

• Obtains all critical demographic andfinancialinformation andaccuratelyinputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and FinancialResponsibility, and Notice of Privacy Practices.

• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation fora patient'svisit to the office.

• Ability to remain in seated position for extended periods of time, with routine breaks

• Provides general clericalsuppoirtfunctions to ensure efficientutilizationof time, by scheduling meetings,patientsand appointments;maintainingcalendars; coordinating with otherclinicalservices.

• Collections and counts cash receipts and daily deposits. Ensuresbalancedcash and drawer daily

• Maintain order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning

• Ability to work onsite and travel in a reliable vehicle between assigned locations withpredicable,reliableand prompt attendance.

Qualifications:

Required:

• High School diploma or equivalent

• Driver's license and access to transportation

Preferred:

• Medical clerical experience in a hospital, physician practice, clinic, nursinghomeor insurance agency