Administrative Assistant III - Neurology Clinic

In this position, you will provide administrative and patient care support in the Neurology clinic. Job duties include, but are not limited to:

• Using the EMR (Care Connect) to manage and create scheduling templates for the different Neurology program specialties. Responsible for all patient scheduling.
• Ensure all patients have proper medical insurance contracted with UCLA Neurological Services.
• Verify and update patient information in Care Connect.
• Case-manage complex patient processes that involve extensive research into insurance issues, coordinating logistics for outside UCLA testing, consults and procedures.
• Acts as the patient care advocate by responding to patient needs and working to resolve patient and family concerns.
• Work with Lead LVN on any clinical requests such as: medication refills; prior authorization for medications; orders for ST / PT / OT; home health care, etc.
• Provide general administrative support including typing, filing, answering phones, taking messages, sending fax transmissions and other tasks as needed.
• Respond to all patient and physician emails in a timely manner.
• Compose medical necessity letters to patients' insurance companies; discharge from jury duty; special accommodations for school or work, and other letters as requested by physicians.
• Responsible for organizing and maintaining functional filing systems; both electronic and hard copy files.