Lead Medical Assistant

DO THE BEST WORK OF YOUR LIFE

Frontier Direct Care has redefined patient care and engagement, proving it's possible to build a premium healthcare brand rooted in access, relationship-based medicine, and operational excellence. Supported by leading healthcare investors and industry experts, our team is building a trusted, household name in Direct Primary Care.

The Lead Medical Assistant (Lead MA) at Frontier Direct Care (FDC) is a key clinical and operational leader responsible for managing Medical Assistants (MAs) and ensuring the smooth day-to-day operations of a single clinic. This role combines hands-on patient care with people leadership, workflow ownership, and operational excellence.

The Lead MA is accountable for MA performance, clinic efficiency, and execution of high-quality, patient-centered care. This individual partners closely with the Medical Director to ensure safe clinical operations, appropriate escalation of patient needs, and a consistently exceptional member experience.

Scope of Role

• Oversees Medical Assistants within a single clinic location
• Directly manages up to 7 Medical Assistants
• Supports clinic providers in delivering high-quality care

Key Responsibilities

• Own hiring, onboarding, scheduling, and ongoing performance management of Medical Assistants
• Manage MA schedules, PTO (planned and unplanned), and daily staffing coverage
• Conduct regular 1:1 meetings, performance reviews (mid-year and annual), and provide real-time feedback
• Address performance concerns, coach for improvement, and drive accountability
• Lead training, onboarding, and ongoing clinical skills development (e.g., phlebotomy, injections, EKG)
• Serve as the primary point of contact and escalation for MA-related questions and support
• Perform clinical procedures including, phlebotomy and specimen processing, IV placement and infusions (if applicable), injections (IM, SQ), EKG/ECG testing, vital signs and point-of-care testing, assist with in-office procedures to ensure patient comfort and smooth workflow
• Coordinate care with external partners (imaging centers, laboratories, specialists)
• Escalate clinical questions, urgent concerns, and protocol clarifications to the Lead Primary Care Provider or Medical Director
• Own day-to-day clinic operations to ensure efficient, high-quality care delivery
• Oversee shared inbox workflows (phone, text, email, fax) to ensure timely and accurate responses
• Support execution of population health initiatives, including member outreach, scheduling, and tracking
• Assist in closing care gaps by coordinating preventive care, screenings, and chronic care follow-ups
• Own inventory management across the clinic, ensuring appropriate supply levels and minimal waste
• Order and track medical and lab supplies, maintaining appropriate levels
• Ensure proper storage and handling of vaccines and lab supplies in accordance with safety standards
• Maintain organized, clean, and fully stocked exam rooms and lab areas and ensure equipment functionality and coordinate maintenance or servicing as needed
• Ensure compliance with CLIA regulations, including lab processes, documentation, and quality controls
• Maintain ongoing audit readiness across clinical, lab, and documentation standards
• Enforce medical record documentation standards and ensure accuracy in the EHR
• Own clinic-level safety protocols, including infection control and emergency preparedness
• Educate members on how to maximize their Direct Primary Care membership
• Represent the organization at community events, health fairs, and outreach programs
• Use secure, HIPAA-compliant communication tools (including personal device use) for timely coordination

Required Qualifications

• Minimum 5 years of experience as a Medical Assistant, with demonstrated leadership responsibilities
• Prior experience managing, leading, or supervising Medical Assistants
• Experience in primary care, family practice, and/or internal medicine preferred
• Experience providing care across the lifespan, including pediatrics
• Proficiency in a variety of skills including phlebotomy, IV placement (if applicable), injections (IM and SQ), EKG/ECG, Point-of-care testing
• Working knowledge of Electronic Health Record (EHR/EMR) systems and experience working with a variety of systems
• Active BLS certification (or ability to obtain within 30 days of hire)
• Experience managing clinic inventory and supplies
• Ability to work autonomously while collaborating closely with providers
• Adaptable and comfortable in a fast-paced, growth-oriented environment

Preferred Qualifications

• Certified Medical Assistant (CMA, RMA, or equivalent credential)
• Previous leadership or supervisory experience in a clinical setting
• Experience in value-based care or membership-based models
• Experience supporting quality improvement initiatives

Benefits

Taking Care of You Now and Your Future

• Medical, dental, and vision insurance
• Frontier membership for you and your immediate family
• Voluntary insurance: short-term disability, long-term disability, life insurance, and supplemental plans
• 401(k) with access to financial wellness tools and advisors
• Paid Time Off (PTO) policy, including up to 5 unplanned days per year
• 9 company holidays
• Parental leave

Equal Opportunity Employer

At Frontier Direct, we value diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.