Senior Manager, Americas West Delivery

At Infoblox, every breakthrough begins with a bold "what if."
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running - and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".

In a world where you can be anything, Be Infoblox.

Senior Manager, AMS West Delivery

We are looking for a Senior Manager, AMS West Delivery Professional Services to join our WW Professional Services team, reporting to the Senior Director of Global Professional Services. In this remote role, you will lead a group of Professional Services Consultants and Resident Engineers, work with our customers to implement Infoblox solutions to meet their use cases and work closely with Infoblox sales teams to position services in the sales cycle. You will also drive processes and improvements in our project delivery, increase efficiency, and improve productivity.

You are the ideal candidate if you are a creative self-starter who is passionate about leading successful teams and pays close attention to detail. You are innovative, organized, detail-oriented, and efficient while adapting to changing priorities.

Be a Contributor - What You'll Do

• Lead a team of Professional Services professional services consultants and resident engineers as they partner with customers to implement Infoblox solutions, ensuring high-quality performance and customer satisfaction and fostering a collaborative and high-performance work environment
• *Build and maintain strong relationships with customers to understand their needs, ensure satisfaction, and meet expectations
• *Act as primary contact for internal stakeholders, including Account teams and Professional Services management to share project status and regional metrics reporting. You will also oversee multiple projects simultaneously and ensure that they are completed on time, within scope, and within budget
• *Work closely with the Sales team as part of the sales cycle to scope engagements and position Professional Services engagements
• *Develop and implement strategies to improve service delivery and operational efficiency
• *Serve as an escalation point for customers and Account teams
• Attend weekly scheduled Professional Services and regional sales leadership meeting

Be Prepared - What You Bring

• 5+ years of experience leading a regional Professional Services team of 10+members
• Proven track record of working closely with regional sales teams to participate in the sales cycle and identify expansion opportunities withexisting customers.
• Proven experience scaling regional Professional Services teams to improve operational cadence, project time to value and success rate.
• Strong customer facing skills. Ability to lead customers to success and to handle escalations.
• Proven experience working closely with implementation partners enabling them on the technology and on implementation best practices
• Ability to build and forge strong relationships and trust with Infoblox stakeholders across multiple organizations.
• Exceptional communication skills - Able to prepare and present complex ideas in a comprehensive and clear way to a variety of stakeholders.
• Self-sufficient - capable of driving customers and internal resources through risks, issues, challenges and delays with minimal escalations.
• Demonstrated a sense of urgency and attention to detail.
• Ability to multitask in high pressure environment and prioritize short term tactical projects and long-term strategic goals.
• Technical background in one or more of the following: data, analytics, networking, security, and software development.
• A bachelor's degree or greater from an accredited university or equivalent experience.
• Located in the Pacific, Mountain, or Central time zones.

Be Successful - Your Path

First 90 Days: Immerse yourself in our culture, connect with mentors (Blox Buddies), and map the systems and meet with key stakeholders that rely on your work. Discuss and create short/long term goals.

Six Months:

• Build working relationships with your internal and external stakeholders
• Work closely with sales teams to scope projects and form close relationships with customers
• Create and launch process efficiencies
• Meet or exceed process SLAs
• Obtain collaborative working relationships with cross-functional teams
• Attain Professional Services and product certifications

One Year:

• Improve current process efficiencies
• Build upon and improve upon collaborative working relationships with cross-functional teams
• Help grow the Americas Professional Services business

Belong- Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded -Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• CharitableGiving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $200K - $230K, plus bonus or commissions

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

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