Client Services Representative/MLA2

Salem Hospital
United States, Massachusetts, Salem
81 Highland Avenue (Show on map)
Apr 09, 2026
Summary Performs a variety of clerical and technical duties under general supervision. Reports to a Laboratory Supervisor. Responsibilities include receipt, accessioning, centrifugation and decanting of patient specimens, and communicating with clinicians at the Front Window and over the phone. Does this position require Patient Care? No Essential Functions -Assist with labeling, preservation and fixation of specimens. -Work closely with technologists to ensure specimens are processed timely and accurately. -Monitor reagent and supply inventory. -Organize patient specimen and assay worksheets/printouts for testing and technologist review. -Use LIMS to upload documents and input critical data or comments. -Clean and maintain lab equipment. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Previous laboratory, healthcare and/or customer service experience 1-2 years required Knowledge, Skills and Abilities - Good interpersonal and communication skills so as to be able to interact effectively with individuals in the lab and the hospital. - Ability to multitask and work accurately under stress of time constraints and heavy workload demands. - Demonstrates excellent dependability, reliability, accuracy, prioritization ability, problem solving skills, customer service and teamwork. Physical Requirements Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.