Benefits Administrator

The Benefits Administrator plays a critical role in delivering accurate, timely, and employeefocused benefits support. This position is responsible for administering health and welfare benefit programs, serving as a Tier 2 escalation point for complex employee inquiries, and creating clear, engaging benefitsrelated communications for internal employee engagement platforms. The ideal candidate brings strong technical benefits knowledge, excellent communication skills, and a customerservice mindset.

Key Responsibilities

Benefits Administration

• Administer and support health and welfare benefit programs, including medical, dental, vision, life, disability, and related plans.
• Process benefit enrollments, changes, and terminations in the HRIS in accordance with plan rules and compliance requirements.
• Coordinate with vendors, carriers, and internal partners to resolve benefit issues and discrepancies.
• Support annual open enrollment activities, audits, and ongoing data integrity efforts.
• Ensure benefits administration complies with applicable federal, state, and plan regulations.

Tier 2 Employee Support

• Serve as an escalation point for Tier 2 employee benefit inquiries requiring advanced knowledge, investigation, or coordination.
• Research and resolve complex benefit issues, ensuring accurate and timely followup with employees.
• Partner with Tier 1 support and HR teams to identify trends, root causes, and opportunities for improved employee experience.

Employee Engagement & Communications

• Create and publish benefitsrelated content for the employee engagement platform, including reminders, FAQs, benefit highlights, and enrollment communications.
• Translate complex benefit information into clear, employeefriendly messaging.
• Collaborate with HR and leadership to ensure benefit communications are accurate, consistent, and aligned with company culture.

Qualifications

Required:

• 3-5 years of experience in benefits administration, HR operations, or a related role.
• Handson experience administering health and welfare benefits.
• Strong written and verbal communication skills with the ability to explain complex topics clearly.
• Experience handling escalated or complex employee inquiries.
• High attention to detail and ability to manage confidential information.

Preferred:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience with HRIS and benefits administration systems (e.g., Workday).
• Experience creating employeefacing communications or engagement content.
• Knowledge of benefits compliance concepts (e.g., ERISA, HIPAA, COBRA, ACA)

You will be joining a great team and a company in a "work hard, play hard" environment along with a competitive salary. We also offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". Other peripheral benefits include a strong presence in our local communities, sustainability initiatives, and more. For more information and to apply, please visitwww.wasteconnections.com.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)