Manager Soft Services

The Soft Services Manager leads all Soft Services, Officing, and ActivityBased Working (ABW) operations for the ASML San Diego campus. The role ensures a highquality, safe, sustainable, and usercentric workplace experience across four buildings (SD4, SD6, SD9), supporting productivity, business continuity, and employee wellbeing.

Management of Cafe/food services, break rooms, convenience centers, office supplies, mother's & recharge rooms, gym/fitness services, meeting & event support, workplace support, cleaning programs, IFM soft services contract, ABW, officing operations, logistics, and campus cleanup programs.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

1. Soft Services Strategy & Daily Operations

• Lead all soft service operations across San Diego, including, but not limited to:
  cleanroom, industrial, and office cleaning, cafe/food programs, pantries & break rooms, convenience centers, microkitchens, fitness/gym amenities, mailroom, landscaping, waste & recycling, mobility services, reception, hospitality, lockers, and wellness rooms.
• Maintain availability, cleanliness, equipment uptime, replenishment processes, and consistent service standards across all employeefacing amenities.
• Integrate wellbeing, user experience, sustainability, safety, and accessibility into service design and delivery.

2. IFM Soft Services Contract Ownership

• Serve as the Contract Owner for the Integrated Facilities Management (IFM) Soft Services scope.
• Oversee service delivery, performance management, compliance, KPIs, and monthly/quarterly business reviews.
• Lead contract changes, service adjustments, scope expansions, and financial governance.
• Ensure the IFM partner delivers consistent staffing levels, training, performance management, and customer satisfaction standards.

3. Budget & Financial Management

• Own and manage the IFM soft services OPEX budget, including forecasting, cost allocation, and consumption analysis.
• Review vendor financial proposals, contract renewals, pricing updates, and costsaving opportunities.
• Ensure cost transparency and alignment with CRE financial governance.

4. Officing & Activity-Based Working (ABW) Leadership

• Serve as the business owner for officing and ActivityBased Working (ABW) operations for the San Diego campus.
• Define, maintain, and govern ABW standards, policies, and ways of working, ensuring consistency and alignment with ASML workplace principles.
• Lead seat allocation models, occupancy analytics, and utilization insights to support effective space use and informed decisionmaking.
• Provide guidance and enablement to teams on ABW expectations, including onboarding, communications, training, and change management.
• Partner closely with Space Planning to maintain seating strategies, adjacency planning, and alignment with evolving business needs.

5. Food Program & Cafe Performance

• Oversee cafe operations, including menu development, pricing, hygiene, HACCP compliance, hours of operation, and quality.
• Manage daily cafe service performance, customer experience, safety, and partnership with the food vendor.
• Support catering for meetings, leadership visits, events, and large onsite gatherings.

6. Cleanliness, Events, Meetings & Campus Experience

• Lead daily cleaning programs, specialty cleaning, and campuswide deep cleans / cleanup drives.
• Govern cleaning standards in labs, offices, break rooms, amenities, and hightraffic areas.
• Manage meeting & event support:
  • room setups
  • furniture configuration
  • hospitality coordination
  • AV/IT coordination (with IT)
  • breakdown/reset
• Support internal events such as allhands, team meetings, visitor delegations, customer demos, and training sessions.

7. Convenience Center, Supplies & Consumables Management

• Own operations of all convenience centers (e.g., supply stations, office consumables, pantry supplies).
• Ensure uninterrupted availability of:
  • office supplies
  • break room consumables
  • cleaning consumables
  • printing supplies
  • coffee/water/sanitation items
• Manage consumption analytics and vendor delivery cycles.

8. Workplace Experience & Stakeholder Management

• Serve as the primary point of contact for all workplace experience matters.
• Resolve escalations promptly and maintain business continuity.
• Partner with HR, IT, Security, QEHS, Manufacturing, and Business Partners to provide seamless crossfunctional service.
• Monitor employee feedback (NPS/VoC) and implement improvements.

9. Compliance, Risk & Business Continuity

• Ensure compliance with:
  • food safety regulations
  • sanitation standards
  • gym safety requirements
  • ABW and occupancy safety requirements
  • soft services regulatory requirements
• Maintain recovery plans for soft services disruptions.
• Own escalation procedures and emergency response for amenities.

10. Continuous Improvement & Innovation

• Identify and implement service improvements, new technologies, automation, and digital tools to optimize operations.
• Benchmark services against global CRE performance and bestinclass corporate campuses.
• Lead soft-services contributions to building renovations and the Building Generation Process (BGP).

KEY PERFORMANCE INDICATORS (KPIs)

• IFM soft services performance (SLA, KPI, audit outcomes)
• Food program quality, pricing compliance, and customer satisfaction
• ABW adoption, seat utilization, etiquette adherence
• Break room, convenience center, and supply availability uptime
• Cleaning performance scores & campus cleanliness metrics
• Event and meeting support satisfaction
• Budget accuracy, cost control, and savings achieved
• Workplace experience NPS / tenant satisfaction

• Bachelor's or Master's in Facility Management, Hospitality, Business Administration, or a related field
• 5-10+ years experience in soft services, workplace operations, hospitality, or IFM operations
• Experience managing large outsourced FM contracts, food programs, or workplace amenities
• Experience with ABW, officing, or workplace change is preferred
• Experience supporting a multibuilding corporate or hightech campus strongly preferred

Core Competencies

• Communicates effectively
• Drives results
• Ensures accountability
• Balances stakeholders
• Strategic mindset
• Cultivates innovation

Functional Competencies

• Strong vendor and contract management
• Knowledge of cafe/food service compliance (HACCP)
• Experience managing convenience centers & consumables
• Event support operations
• Space & occupancy operations (ABW)
• Cleaning service governance & quality control
• Datadriven service improvements

The current base annual salary range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company's 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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