Senior Manager, Product Management

Role Responsibilities
Western Union is seeking a strategic, data-driven, and execution-focused Senior Product Manager to join our Compliance Systems & Analytics (CS&A) team. In this role, you will be responsible for shaping the vision, roadmap, and delivery of a critical platform that will support our global risk and compliance functions.

This is a highly cross-functional role requiring collaboration across Operations, Policy, Data, and Technology. You will be instrumental in maturing our product capabilities, driving transformation, and delivering innovative tools that will support an ever changing global compliance landscape.

In this role you will drive the transformation of the next generation of compliance products from conception to implementation and beyond. This involves working cross-functionally to understand our various global compliance needs, user personas, and competition to identify opportunities, formulate requirements, and deliver impactful solutions to our users.

Product Strategy & Vision

• Partner with Risk and Compliance teams to understand regulatory trends, pain points, and future-state needs.

• Define the product strategy to align with business priorities, regulatory mandates, and enterprise transformation.

• Drive development of outcome-oriented roadmaps for systems such as case management, investigations, regulatory reporting, and audit.

• Use data to inform prioritization, evaluate product performance (KPIs), and identify product opportunities.

Execution & Delivery

• Understand user and stakeholder needs and gather product requirements, prioritizing them based on business impact.

• Foster relationships with stakeholders and communicate workstream status, issues, and risks on a regular cadence.

• Translate strategic goals into clear, prioritized product Epics and Features.

• Partner with cross-functional teams through discovery, development, and deployment while ensuring timelines, scope, and quality targets are met.

• Ensure Epics and Features are shovel ready by meeting the Definition of Ready (DoR) and Definition of Done (DoD) to support effective planning and delivery.

• Communicate product plans and performance to all levels of the organization, including executive leadership updates.

Cross-Functional Leadership

• Collaborate with engineering, compliance, and operational stakeholders to align on requirements, dependencies, and business outcomes.

• Lead, mentor, and develop direct reports. Providing guidance and support, enabling them to succeed.

• Mature and grow our Product organization through continuous improvement, innovation, collaboration, creativity, and communication.

Role Requirements

• 7+ years of experience in product management, with a focus on digital transformation, modernization, ideally in financial services or compliance.

• Proven success managing complex B2C/B2B or enterprise platforms, ideally in compliance, fraud, risk, or case management domains.

• Strong understanding of compliance workflows such as KYC, AML, transaction monitoring, and regulatory audits.

• Ability to think strategically and act tactically, balancing short-term execution with long-term vision.

• Excellent communication, facilitation, and stakeholder management skills with ability to navigate ambiguity and align stakeholders around a shared vision and outcomes.

• Experience working in and enhancing Agile delivery processes.

• Experience in discovery sessions, user research, and cross-team workshops to identify new opportunities for product innovation and expansion.

Work Shift

Hybrid - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States-specific benefits include:

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Parental Leave

• One day volunteer time off

• $0 Money Transfer Fee Discount Code - Quarterly

• Recognition Program "Game Changers"

• Employee Discount Program

• Global Adoption Assistance

• Global Scholarship Awards Program

• 401K plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The base salary range is $130,000 - $170,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.