Deputy City Operations Officer

The purpose of these positions is to lead various departments and provide professional, equitable, ethical and effective service delivery to the City, while providing guidance and strategic work direction to the assigned area of responsibility. Service areas are grouped by function and include inspections, permitting, assessing, human resources/talent management, financial management, technology leadership and support, data and results facilitation, property assessment services to the community, hospitality (convention center) and many other services.

Work Location: This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

1. Each Deputy Director is responsible for the functions that support delivery of City services in one of three major areas.
2. Oversees a group of approximately 200-470 FTEs that provide services in assigned areas including Convention Center (hospitality), Regulatory Services, Community Planning & Economic Development, Human Resources, IT, Finance & Property Services, Assessor's Office, and Performance Management & Innovation, and several more departments.
3. Develops and leads effective and equitable strategies to support service delivery.
4. Ensures accuracy, timeliness, and accountability of assigned service functions. Ensures that program work is conducted in accordance with grant and city requirements.
5. Directs staff in establishing work priorities and procedures which respond to service deliver needs.
6. Supervises, supports, and develops department leaders in assigned areas of responsibility including clarifying expectations, delegating authority with accountability, and addressing performance concerns promptly. Provides ongoing, balanced feedback that both affirms strengths and identifies specific areas for growth, and partners with leaders to create actionable development plans and follow-up milestones.
7. Manages and cultivates effective working relationships between all City departments and key partners and stakeholders; manages and cultivates effective working relationships between all City departments.
8. Communicates and complies with enterprise-wide policies and procedures to all City departments to ensure understanding and implementation.
9. Leads the development of innovative strategies for creation of new or modification of existing programs, processes, and systems based on best practices and key stakeholder input.
10. Ensures fiscal responsibility and budget accountability of departments within scope of responsibility.
11. Creates and fosters an equitable work environment through development of policies, practices, and strategic investments; creates fair and just opportunities and outcomes for all people.
12. Proactively updates, informs and solicits input from the City Operations Officer (COO) and peers on risks, tradeoffs, emerging issues, and interdepartmental impacts to support coordinated decision-making.
13. Develops and implements surveys, measurements and metrics to evaluate program and department effectiveness and efficiencies.
14. Establish and serve on teams for enterprise-wide initiatives to improve service delivery, as well as citywide strategic planning and goal setting.
15. Establish and serve on teams for enterprise-wide initiatives to improve service deliver, as well as citywide strategic planning and goal setting.
16. Oversees the presentation of reports, research efforts, planning documents and presentations to elected officials, stakeholder groups and public; presents complex information at public hearings, Council meetings and to large organizations, explaining City decisions clearly and respectfully while navigating public concern, and disagreement, and high-emotion environments.
17. Works with Human Resources-Labor Relations, as needed, on City's collective bargaining priorities including helping to define strategy and compensation philosophy.

Working Conditions: Office Environment

Minimum Education: College degree

Minimum Experience: Ten or more years of relevant experience.

Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

1. Demonstrated blend of strong management and leadership experience including ability to foster a supportive, collaborative, creative and innovative environment that focuses on service delivery and develops staff capacity.
2. Collaborative leader with the ability to forge partnerships and positive relationships with diverse groups and teams of people at all levels of a complex organization and with an emphasis on working with City departments.
3. Thorough knowledge and understanding of local government functions, practices, financial and personnel operations, including applicable local and state laws related to the administration of municipalities.
4. Demonstrated ability to communicate effectively orally and in writing.
5. Ability to develop and maintain effective working relationships in a political atmosphere.
6. Ability to evaluate program effectiveness, encourage innovation, initiate positive change, and influence others.
7. Demonstrated cultural agility: awareness of, and sensitivity to, the needs and concerns of individuals from different perspectives, cultures, and backgrounds.
8. Ability to create a racially equitable work environment develops policies, practices, and make strategic investments to reverse racial disparity trends, eliminate institutional racism, and ensure that outcomes and opportunities are no longer predictable by race.
9. Demonstrated ability to lead large scale projects consisting of implementing multiple programs and interventions in a collaborative, urban environment, particularly with community agencies, health care organizations, schools, health and social service providers, worksites and federal, state, county and local levels of government.
10. Demonstrated ability to advance organizational and governmental policy at all levels.
11. Proven abilities to manage and complete projects on schedule and within budget.
12. Knowledge of grant and contract management requirements.
13. Proven ability to successfully obtain in-kind and financial support and sponsorships for a variety of large-scale initiatives.
14. Ability to coordinate many simultaneous activities to meet department goals and objectives.
15. Ability to work with policy makers.
16. Ability to develop metrics and measurements to assess program and department effectiveness.
17. Demonstrated ability to translate strategic goals into prioritized actions, operational plans and measurable results.
18. Proven track record of visible leadership-communicates priorities, progress, risks and trade-offs to the COO, staff, community and elected officials.
19. Committed to transparent information-sharing practices, including timely status updates and rationale for decisions.
20. Responds to requests and escalations within a reasonable timeframe, prioritizing urgent issues, providing clear next steps, and closing the loop with COO, staff, and stakeholders.
21. Demonstrated capacity to provide direction and delegate decisively while building ownership among senior leaders.
22. Makes timely decisions under pressure, balancing independent judgment with collaboration and documented rationale consistent with City values.
23. Openness to feedback and coaching; demonstrates learning agility by soliciting and integrating specific, actionable feedback from COO, staff, peers, and stakeholders, adjusting approaches based on outcomes and lessons learned.
24. Applies sound judgment in conflict-able to provide direction, pause to consult when needed, and resolve disputes using a range of conflict handling approaches.
25. Demonstrated organizational savvy: builds strategic partnerships, anticipates risks, coordinates implementation, and navigates competing interests with ethical integrity.
26. Demonstrates strong emotional intelligence-self-awareness, empathy, emotional regulation, and skill in building trust across diverse teams and political environments.
27. Demonstrated ability to build and repair relationships-addresses conflict directly, manages interpersonal impacts, and coaches leaders through performance and collaboration challenges.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity employer.