Application Analyst I

Job Title: Application Analyst I

Location: System Business Office

Department Name: IT&S Patient Access

Req #: 0000245810

Status: Salaried

Shift: Day

Pay Range: $83,156.00 - $117,458.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Application Description

Applications include Cadence Enterprise Scheduling, CRM/Call Management, Prelude Registration, Referrals and self-check-in kiosk (Welcome) for patients to schedule visits and procedures within Epic,

These applications provide tools that help improve patient services, keep appropriate slots open, and make efficient use of staff and other resources,

Epic MyChart integration helps patient self-schedule and cancel appointments to boost patient satisfaction,

Role Description

The Application Analyst III is primarily responsible for supporting the design and build of the designated applications,

They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application,

They are self-directed and work with minimal supervision and are a knowledge resource for Application Analysts I & II,

The Application Analyst III is responsible for the installation, upgrades and the configuration of the application,

The Application Analyst III assists in the coordination of customer support activities,

The Application Analyst III creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including advanced troubleshooting skills and support these activities apply to implementation, upgrade, and maintenance initiatives,

The Application Analyst III is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues above their knowledge base,

The Application Analyst III also provides on-call support for the application through go-live and ongoing maintenance period,

Qualifications

Education:

Certification in specified application; Epic Cadence & Prelude certified (Referrals and/or CRM Call Management preferred)

Preferred: Bachelor s degree or equivalent years of relevant work experience

Minimum: Associate s degree with four or more years of relevant work experience

Work Experience:

Preferred 5+ years prior system build experience

Demonstrated ability to support and develop the application and mentor others

Previous experience working with specified customer base,

Ability to handle moderate complexity of work with minimal supervision

Licenses and Certifications:

Minimum: Certification in specified application ; Epic Cadence & Prelude certified (Referrals and/or CRM Call Management preferred)

Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable,

Extensive experience with open/direct scheduling & scheduling optimization including linking visit types to blocks, decision trees, search terms, etc,

For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid,

Key Competencies

Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs

Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,

Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines

Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts

Learning: the ability and willingness to learn new software and systems

Seen accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey-whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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