Field Service Coordinator

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a driven and high energy individual to execute service coordination efforts in the Industrial Field Services Team.As a Field Service Coordinator, you will be a critical touchpoint to drive excellent experiences for our customers helping to organize and execute filtration services like maintenance and repair for their equipment. This role must act with urgency via phone and email to help our customers get the necessary maintenance and repairs completed to get them up and running. If you are an organized, high-energy person, that likes a lot of action while helping customers, this is the job for you.

Qualified candidates must be able to work a hybrid schedule at our Bloomington, MN office.

Role Responsibilities:

• Work closely with the customer to schedule service visits for repairs and maintenance on industrial filtration machines.

• Emphasis on attention to detail in managing the moving pieces of a service job.

• Ensuring parts are ordered and available for scheduled service calls.

• Act as a key inside contact to customers delivering the best customer experience possible.

• Communicate with field service technicians on daily basis to ensure success and completion of work.

• Cross-functional collaboration including but not limited to sales team, operations team, and external vendors.

• Leverage field service planning software to document and track the schedules.

• Prepare and format invoicing upon completion of jobs.

• Records purchase orders and invoicing in software systems such as Field Servio, CRM, Oracle, and others.

• Work closely with remote monitoring team to react to customer issues.

Minimum Qualifications:

• High School Diploma required

• 2+ years related experience in administration, logistics, customer service or coordination

• Experience with Microsoft Office (Outlook, Word and Excel)

Preferred Qualifications:

• Competent use of computer software to plan and organize work

• Experience with order entry

• Experience with CRM or ERP systems

• Ability to multitask on the phone and on the computer to organize work

• High energy attitude reacting to urgent customer needs

• Prior experience supporting industrial or trade industries

• Previous work utilizing Field Servio or other field service management systems

• Highly organized with attention to details

• Gets energized working with people to solve problems

• Positive and helpful attitude towards work

• Associates or Bachelors degree

Hourly Pay Range: $24 - $33 per hour, depending on relevant experience, qualifications, and skills.

This position is overtime eligible as per state and federal regulations.

Employee benefits are part of the competitive total rewards package that Donaldson Company, Inc. provides to you. Our comprehensive benefits program includes health benefits, retirement plan (401k), paid time away, paid leaves (including paid parental leave) and more.

Immigration Sponsorship Not Available:
Applicants for this position must be currently and legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, J-1, F-1, CPT, OPT, etc.). We will not offer immigration sponsorship or assume sponsorship of an employment visa for this position. International relocation or remote work arrangements outside of the U.S. will not be considered.

Key words: Coordinator, Logistics, Dispatch, Operations, Organization, Multi-tasking, CRM, Field Servio

Equal Opportunity Employer, including Disability and Veterans

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.