Receptionist/Social Services Clerk

LOCATION: Amphi Corps Community Center - 218 E. Prince Road, Tucson Az 85705

STATUS: FT/40 Hours- Monday-Friday 8:30 am-5:30 pm

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• High School Diploma or GED
• One year of Phone, Administration support, or customer service
• Bilingual English/Spanish preferred
• Must be proficient in MS Office, including Word, Excel, and Outlook
• Knowledge of general office procedures
• High attention to detail, consistent, reliable follow-through, and able to prioritize projects
• Ability to maintain strict confidentiality
• Ability to maintain composure in stressful situations, maintaining a positive attitude
• Must have the ability to work with the public and be a representative of The Salvation Army's image in the community
• Valid Arizona Driver's License w/clean driving record
• Ability to pass a criminal background check

RESPONSIBILITIES:

• Answer incoming calls, provide general information and resources to the public, and direct calls to the proper extensions
• Assist visitors in the front reception area
• Compose a variety of correspondence, flyers,
• Maintain the Daily sign-in form for clients
• Provide receipts to donors with walk-in donations
• Provide client intake and interview, collect necessary documentation from clients seeking emergency food box assistance
• Enter recipient statistic information into the Community Food Bank database
• Order food supplies from the Community Food Bank
• Manage preparation, distribution of food boxes, and frozen food program
• Open, sort, and distribute mail with a 2nd staff member, handle post office deliveries, and pick up when needed
• Keep appropriate client/participant records, gift-in-kind donations,
• Handle statistical information for all programs, document appropriately
• Handle monthly audit of credit card processing equipment
• Assist with daily income/deposit following TSA procedures
• Handle data entry for After School/Summer Day Camp programs
• Keep files on all Amphi Corps vehicles, including regular maintenance records, recalls and registration, mileage logs, and arrange repairs and maintenance
• Maintain a community resource contact list
• Scan and upload invoices into AP Workflow to be submitted to Divisional Headquarters
• Process office supply orders, ensuring the copy room is adequately stocked and organized
• Maintain database and log sheets documentation for volunteers
• Assist with holiday efforts, Kettles, Angel Tree, and events such as Harvest Festival, etc.
• Participate in staff meetings, child safety, individual and staff development activities
• Assist with the After-School program as requested
• Other duties as it relates to the position of Receptionist/Social Services Clerk

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.