Supervisor- Inside Sales

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Verizon Business is revolutionizing how we engage with our Small Business customers in a virtual way, this new role is an expansion of those virtual engagement and outreach efforts. As a Strategic Inside Sales Supervisor, you will spend the majority of your time coaching and leading your inside sales team in base growth efforts, new logo onboarding and overall customer experience engagement through our blended call queue.

You'll be part of our Virtual sales team building our client-base and making our current customers experience best in class service. Your team's client experience will be in your hands as they interact with new and existing customers to drive revenue and business success while ensuring first-class service.

• Manage team in uncovering new business through inbound/outbound calls and reactively mining the existing customer base.

• Meet and exceed defined sales and retention objectives through ongoing training, coaching, and monitoring of individual and team performance.

• Ensure that representatives reactively assist the existing customer base and manage churn.

• Ensure that existing and prospective customers are treated with the highest levels of courtesy and professionalism.

• Analyze staffing needs of the team and center as a whole.

• Help recruit new talent to the Virtual to Business Team.

• Actively work in B360, SFDC, WorkHub, and our Inside Sales IVR technologies.

• Provide hiring, promotion, and disciplinary action recommendations.

You are a strong, clear, and effective leader who can communicate with diverse audiences. You are, or aspire to be, a passionate people leader who is agile and able to think quickly to solve problems and address issues immediately. As a coach and mentor, you measure your success by your team's accomplishments.

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• One or more years of management experience.

• PC skills in the Google Suite of Products.

• Familiarity with telesales/call center environment.

• Proven leadership ability and knowledge of the wireless industry.

• Experience in developing and coaching a high-performance team.

• Written, verbal, interpersonal, and communication skills.

• Self-motivated and highly organized individual.

• Ability to work well independently and in a team environment.

• Business Sales success and experience.

• Willingness to travel.

Home office requirements:

This is a work-from-home role.

Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps. Wireless connections or DSL are not acceptable.

A dedicated quiet, private workspace.

The ability to self-manage in a remote work environment including setup of company-provided ergonomic chair, desk, and computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.

Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team - all in a remote work environment.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.