Collection Analyst

The Collections Analyst is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers' accounts. This position provides timely and efficient collection of the company's account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution. 80% of time spent on collections activities, 10% of time spent on Account Manager line, and 10% of time spent on credit extension activities.
Level of Authority:
Total Receivables including Fleet accounts: $6 million to $6.5 million
Credit line authority: $25,000
Single order approval authority: $10,000

Working Hours 10am-7pm CT

Customer Service

• Assist sales force with credit and collections inquires via email and inbound phone calls
• Resolve both customer and sales disputes concerning billing and shipping errors by researching accounts, preparing and submitting documentation to initiate account adjustments to correct billing errors, or referring proper information on items requiring research to CCH Specialist

• Reduce delinquency and bad debt loss
• Secure receivables which pose a significant credit risk and/or receivable exposure by ensuring compliance with state lien and bond laws
• Analyze requests for credit extension on new and existing accounts
• Establish credit lines, order limits, and risk classes

• Function as a productive team member by supporting Hilti's Vision, Values, and Principles while performing in a team based environment
• Commit the required time necessary to complete the tasks at hand
• Assist management team with guiding sales force regarding credit policies
• Participate in projects as needed
• Additional duties as assigned

• HS Diploma/GED required
• Minimum 1 year of college level business courses or equivalent preferred
• Minimum 1 year of SAP experience preferred
• Minimum 1 year of customer service experience preferred
• Ability to handle large volume of calls and multiple priorities
• Working knowledge of Microsoft Excel and Word required
• Ability to analyze data
• Customer Service oriented/good attention to detail
• Must be able to work in a team environment
• Strong communication, interpersonal, and problem-solving skills
• Bilingual (French/Spanish) preferred

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It's why we haven't gone through any waves of layoffs - even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. Success at Hilti comes down to teamwork and ability - the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.