IT Technical Analyst

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Job Summary:We are currently seeking an exceptional candidate to be part of the IT Infrastructure team at Tempur Sealy. The individual who fills this position must be able to work both independently at times and in addition needs to be highly collaborative in a team environment. Soft skills and high energy and drive are as important as this individual's technical competency. The GSD team will look to this individual as a technical leader in driving continuous improvement in the technologies the team supports and deploys.
This individual will work directly to develop and improve collaboration and core end user technologies such as Microsoft Office 365, Active Directory\Group Policies, Endpoint Management (Intune), System Center (SCOM, SCCM), CCTV, Teams Rooms, and ServiceNow to name a few. In addition, at times this individual will work directly with end users by resolving their operational issues in a timely manner with the highest level of quality and service. To support these goals, this position will interface heavily with the other IT support team members as follows:

Application Analysts
Systems Analysts
Business Analysts
Server Administrators
Network Analysts
Security & Compliance Analysts

This position may interface externally with outside vendors.

Essential Duties, Responsibilities, and Key Results Area:

Intune Administration responsibility for multisystem management and configuration
Understand basic hardware and software architecture
Understand shrink-wrap application functionality (packaged/off-the-shelf application functionality)
Apply/specify software patches/virus protection
Create and maintain appropriate systems and user documentation
Timely and effective communication of production support issues
Demonstrate working knowledge of essential PC software (e.g., Microsoft Office Suite)
Educates customers
Demonstrate the use of good prioritization and time management skills
Demonstrate active listening through acknowledgement and application of information received
Compose written documents at an appropriate level of detail that express ideas in a clear and concise manner
Strong verbal and written communication
Works effectively with people that have different views
Displays a sense of urgency
Enforce software license compliance
Balance the need for speed with quality
Keeps people up to date with information
Persist in efforts
Deliver high-quality work at a task level and demonstrate good follow-up skills
Constructively probe and question to gather information, ensure input from all members of the team, and build momentum toward decision making and action plans
Incident Service Level Attainment
Follow through and attention to detail
Mentoring of more junior GSD staff
Completion of any tasks assigned (e.g. PC build, image, etc.)
Quality of work which leads to optimal system performance, availability, and data integrity
On time delivery of project work
Quality of solution delivered in terms of industry best practices to achieve operational sustainability and reliability
Generation of new ideas/methods for improving the effectiveness of Tempur Sealy's end user and collaboration infrastructure and delivery of those ideas
Recommend the most cost beneficial infrastructure solutions based on strategy
Design and implementation skills to lead new projects
Monitoring of current and new technologies

Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary Range: $58,000-$82,000

Ideal Candidate Possesses These Attributes:

Strives for timely resolution of issues
Has the ability to work with all types of users in all types of situations
Quality driven to ensure end user satisfaction
Continuously endeavors to learn applicable technology in order to better support the end users
Possesses excellent collaboration and communication skills
Self-motivated and independent with very little supervision
Driven to achieve project and task success for on time delivery meeting objectives
Highly collaborative with strong interpersonal skills to effectively interact with a wide range of individuals from Sr. Managers, Business users, and other IT professionals
Determined to set the bar for excellence for quality in delivery and planning
Ensures technology delivered is well planned for Operational sustainability and reliability

Qualifications:

Bachelor's degree in information technology or related field or equivalent IT related experience

Minimum 3 Years of experience in a similar technical role

To perform this job successfully, the employee must be capable of performing each essential duty and responsibility satisfactorily. The requirements herein are the minimum levels of knowledge, skills, and/or abilities required.

Work Environment/Physical Requirements:Fast-paced corporate office environment. Some stress may occur. Regular travel is not expected in this position; however, travel around scheduled projects such as program rollouts may be necessary.
The work environment and physical demands characteristics are representative of those an employee encounters while performing the essential duties, responsibilities, and key results of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties, responsibilities, and key results outlined herein.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.