Administrative Secretary Senior - Department of Orthopaedics

The Department of Orthopaedics at West Virginia University is currently accepting applications for an Administrative Secretary Senior position.

About the Opportunity

The purpose of this position is to ensure efficient and complete collection of Patient Reported Outcome Measures (PROMs). Accurate and complete patient reported outcomes provides quality data for analysis and publication and generates information that can be used to improve patient care. This position provides program, as well as direct internal and external client support services. Responds to inquiries and independently resolves matters of low to moderate complexity. Responsibilities require some judgment, resourcefulness, and originality, but diverse guides and precedents are usually available to apply or adapt to the circumstances. Work effort has considerable impact on client services, program and project image, with potential legal liabilities.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years o service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Assist patient's in accessing and completing Patient Reported Outcomes collected for their specific service. This can be done in several ways, phone calls, myChart messages, in person. Manages that outcomes are completed prior to discharge from clinics. Provide basic troubleshooting for tablets and readily communicate issues as identified.
• Scheduling PROMs appointment for patients and communicating this appointment with them via calls or MyChart thru the electronic medical record for multiple clinics. Reporting on collected PROMs from multiple clinics on a weekly basis. Working with Front Desk staff at multiple clinics helping to troubleshoot and collect PROMs.
• Completes data collection and recording for study participants in the different services in Orthopaedics; coordinates study related activities with study investigators, physicians, site coordinators, and department personnel as relevant to conduct of study. Completes required study documentation in a timely manner. Conducts research activities in an economically efficient manner and within budgetary constraints.
• Recruits patients/participants for clinical research studies; consents patients/participants; collects demographic information. Manages multiple projects/protocols concurrently in a dynamic environment.
• Participates in study work group meetings. Contributes with observations and feedback for improvement of duties.

Pay Grade: 12

• Up to 18 months of education or training beyond high school or an equivalent combination of education and experience
• A minimum of two (2) years of experience:
  • Work in a clinical setting with patients and providers.
  • Database design
• Any equivalent combination of related education and/or experience will be considered.

• All qualifications will need met by the time of employment.

Knowledge, Skills and Abilities

• The ability to travel to WVUs regional campuses and/or within the multi-state area is required.
• Should be outgoing, organized, detail-oriented, and able to persistently follow-up with patients, physicians, investigators, and sponsors when needed.
• Be able to plan and schedule research activities as well as gather demographic and clinical data on study participants.
• Should be technologically facile with word processing, spreadsheets, and database computer skills and capable of preparing and reporting results of research activities. Candidate must be able to adhere to firm deadlines.
• Position requires close communication with Principal Investigators, study participants, and members of the research team. Will have frequent interaction with all members of the research team and must be able to work as a team member, as well as independently.
• Position requires the ability to protect participant confidentiality and maintain composure when handling sensitive issues.
• Advanced oral and written communication skills in order to interact appropriately with members of staff, research team, and funding sponsors.

• Must ensure compliance of all individuals associated with clinical research, through training, guidance, and example

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.