Front Office Coordinator

Texas Oncology is looking for a Front Office Coordinator to join our team! This full time Front Office Coordinator position will support the Oncology Department at our 500 South Henderson Street location in Fort Worth, Texas. Typical work week is Monday through Friday, 8:00a - 4:30p.

This position will be either a level 1 or Sr based on candidate experience.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Front Office Coordinator do? (but not limited to)

Under direct supervision, coordinates office procedures with clinical staff and billing teams to ensure smooth flow of information across departments. Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines. Oversees insurance verification process and patient financial counseling to ensure patients are informed of financial obligations. Ensures that authorizations are obtained in a timely manner. Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate staff to obtain complete information. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. This is not a secretarial position.

The essential duties and responsibilities (including but not limited to)

• Coordinates office procedures with clinical staff and billing teams to ensure smooth flow of information across departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with company reimbursement policies and procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process and patient financial counseling to ensure patients are informed of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate staff to obtain complete information.
• Maintains knowledge of current healthcare and billing trends and practices.

The ideal candidate for the Front Office Coordinator position will have the following background and experience:

Level 1

• High school diploma or equivalent required.
• Minimum three years of medical office experience.

Level Sr (in addition to level 1 requirements)

• Minimum of five years of office administration experience.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.