Description
Key Responsibilities
- Greet and welcome guests in a friendly, professional, and courteous manner
- Perform guest check-in and check-out procedures accurately and efficiently
- Verify guest information, process payments, and obtain proper authorizations, including incidental holds
- Manage room assignments, reservations, and modifications using the property management system (PMS)
- Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests
- Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction
- Handle cash, credit card transactions, and maintain accurate records in compliance with company policies
- Follow all brand standards, SOPs, and security procedures
- Maintain a clean, organized, and professional front desk area
- Support upselling opportunities and promote hotel services when appropriate
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred
- Flexible schedule, including weekends, evenings, and holidays
- Ability to handle confidential information with discretion
Core Competencies
- Customer Focus & Service Excellence
- Attention to Detail & Accuracy
- Problem Solving & Conflict Resolution
- Teamwork & Collaboration
- Time Management & Organization
Qualifications
Experience
customer service (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Crescent Hotels & Resorts
22.19
May 05, 2026