Director, PMO

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Role Overview

The Director, Project Management Office (PMO) is a senior leader responsible for portfolio and delivery excellence across People, Legal, Corporate Tools, and Cybersecurity initiatives. This role leads a high-performing PMO team of 10 global staff and partners closely with business and technology leaders to ensure predictable, scalable delivery, exceptional user experiences, and measurable business outcomes aligned to Visa's enterprise strategy.

As a key member of the DES leadership ecosystem, the Director drives portfolio governance, delivery reliability, and insights-driven decision-making across the full initiative lifecycle-from intake and prioritization through execution, change readiness, and value realization.

The Director will champion the adoption of automation, data, and AIenabled capabilities across the PMO and delivery lifecycle to improve predictability, accelerate execution, reduce manual overhead, and generate actionable insights-driving smarter prioritization, proactive risk management, and scalable delivery outcomes.

Digital Enablement Solutions (DES) Overview

Vision

Accelerate Visa's enterprise evolution by delivering digital solutions that empower people, drive operational excellence, and unlock measurable business value.

Mission

Maximize business impact by driving delivery velocity and reliability, optimizing user experience and adoption, enabling continuous improvement and innovation, and delivering actionable insights.

Key Responsibilities

Portfolio & Delivery Leadership; PMO Services & Execution Excellence; People Leadership; Stakeholder Partnership & Change Enablement; Metrics, Insights & Continuous Improvement.

Portfolio, Program & Delivery Leadership

• Provide executive oversight for complex, crossfunctional programs and initiatives; directly lead or step in to run critical projects or enterprise programs as needed to ensure outcomes, speed, and risk mitigation.
• Establish and evolve portfolio governance models that balance strategic priorities, regulatory commitments, and operational capacity across People, Legal, Corporate Tools, and Cybersecurity domains.
• Drive consistent delivery standards while enabling flexibility for different delivery models (Agile, hybrid, and waterfall) based on business need and risk profile.

Resource, Capacity & Financial Management

• Own enterpriselevel resource and capacity planning, aligning demand, funding, and skills to strategic priorities across the DES portfolio.
• Partner with technology and business leaders to proactively identify capacity constraints, optimize utilization, and enable informed tradeoff decisions.
• Use datadriven forecasting to support investment planning, sequencing decisions, and sustainable delivery velocity.

PMO Strategy, Operating Model & Governance

• Define and continuously evolve the PMO operating model to scale with business demand, maturity, and complexity.
• Ensure strong intake, prioritization, dependency management, and value realization practices across the full initiative lifecycle.
• Serve as the escalation point for delivery risk, portfolio conflicts, and systemic issues-driving resolution at the right executive level.

AI, Automation & DataDriven Enablement

• Lead the adoption of AIenabled and automation capabilities within the PMO, reducing manual effort and increasing transparency, speed, and predictability.
• Leverage data, analytics, and intelligent tooling to improve forecasting accuracy, automate reporting, and surface proactive insights for executives and delivery teams.
• Champion experimentation and continuous improvement through digital enablement, ensuring PMO practices evolve with emerging technologies.

Stakeholder Partnership & Change Leadership

• Act as a trusted advisor to senior business and technology leaders, translating strategy into executable portfolios and measurable outcomes.
• Enable effective change execution by aligning delivery, communications, and adoption strategies to business readiness.
• Influence across organizational boundaries to drive alignment, accountability, and shared ownership of outcomes.

People Leadership & Talent Development

• Lead, coach, and develop a global PMO leadership team, fostering a culture of accountability, learning, and high performance.
• Build futureready PMO capabilities through skills development in delivery leadership, data literacy, and AIenabled ways of working.
• Set clear expectations, model inclusive leadership behaviors, and create pathways for growth and succession.

Metrics, Insights & Continuous Improvement

• Establish outcomefocused metrics that measure value, predictability, efficiency, and experience-not just delivery activity.
• Use insights to inform executive decisionmaking, identify systemic improvement opportunities, and drive continuous evolution of PMO practices.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

10-15 years with Bachelor's degree or equivalent advanced degree experience.

Preferred Skills and Experience

• Experience managing enterprise portfolios and/or complex programs within Technology organizations.
• Proven experience leveraging AIassisted insights, analytics, and automation to inform planning, forecasting, and executivelevel reporting.
• Demonstrated success leading PMO, program, and portfolio management teams at scale.
• Demonstrated ability to translate complex data into clear, actionable insights for senior and executive leaders.
• Experience operating effectively in large, matrixed, global enterprise environments.
• Strong stakeholder partnership, communication, and influencing skills across business and technology leaders.

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer