Senior Technical Program Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

The VERA team at Visa is seeking a Technical Program Manager focused on engineering operations to bring rigor, visibility, and data-driven discipline to how our engineering organization plans, delivers, and measures its work. If your instinct when something feels off is to pull the data and prove it, this role is for you.

Key Responsibilities

• Planning and capacity analysis:Own engineering planning - capacity analysis, sprint and release scoping, and delivery forecasting. Analyze velocity, throughput, and allocation to ensure commitments are realistic. Flag misalignment early and drive corrective action.
• Engineering analytics and observable status:Build and maintain live dashboards and saved queries that make engineering status directly observable - velocity, release health, defect trends, capacity, and risk. Drive the organization toward reviewing live data rather than assembling status decks. When executive-ready narratives are needed, you author them - grounded in the same data everyone can see. You build these yourself.
• Operating discipline:Define and drive the operating norms that make the engineering organization consistent and predictable - release readiness criteria, capacity-based scoping, triage cadences, prioritization frameworks, definition of done, escalation paths. Your job is to design these systems, ensure they're adopted, and hold teams accountable - not to personally run every instance. Just enough structure to create discipline without bureaucracy.
• Tooling and automation:Identify opportunities to automate engineering workflows - metrics collection, release checklists, triage workflows, reporting pipelines. Partner with engineering to implement improvements.

What This Role Is Not

This role is not about facilitating Agile ceremonies, coaching teams on Scrum, or managing vendor contracts and budgets. We're looking for someone who is hands-on with data, builds their own dashboards, and drives engineering discipline through analysis and rigor.

Qualifications

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer