Patient Access Associate 1 Physical Therapy Ballston

Inova Physical Therapy Ballston is looking for a Patient Access Associate to join our team. This role will be full time, five 8 hours shifts per week, including two closing shifts (10:30am-7:00pm).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Job Responsiblities:

• Works independently to complete assignments without close supervision; Improves inefficiencies
  and minimizes repetitive errors by changing/improving workflow processes; Uses a logical
  process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style
  when needed.
• Explains insurance benefits and patient liability by using appropriate communication
  methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance
  information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special
  attention/support; Interviews patients to secure and document required medical, financial,
  demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative
  sources of payment for healthcare services including medical assistance programs, loans and
  grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and
  guests until help arrives - if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a
  timely and professional manner.
• May perform additional duties as required.

Minimum Requirements:

• Education: High school diploma or equivalent.
• 1 year of customer-service work experience or 1 year of experience in a medical setting. (Associate's degree in lieu of experience)

Preferred Qualifications:

• 2+ years of customer-service experience.