Senior Systems Analyst - Clinical Systems

The Senior Enterprise Applications Analyst is responsible for supporting, optimizing, and enhancing enterprise and clinical business applications, including electronic medical record (EMR) systems and other core operational platforms. This role partners closely with business stakeholders, technical teams, and vendors to deliver scalable, reliable solutions that support both provider and health plan operations.

This individual serves as a senior functional and technical liaison, contributing to system design, configuration, analysis, testing, and production support. The role also plays a key part in driving continuous improvement, ensuring system integrity, and supporting critical workflows across clinical, operational, and administrative domains.

What We Provide:

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time offand 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do:

Partner with business stakeholders to gather, analyze, and document complex business requirements across enterprise and clinical systems.
Lead support, optimization, and ongoing enhancement efforts for EMR, enterprise, and specialized clinical applications, ensuring system stability, performance, data integrity, and high availability.
Serve as the senior functional and technical liaison between business teams (clinical, operations, care management, and health plan teams) and IT, translating business needs into scalable, sustainable system solutions.
Support critical healthcare applications such as HHA Exchange, GuidingCare, Homecare Homebase (HCHB), Parachute, Netsmart/MyEvolv, Athenahealth, or comparable healthcare platforms supporting clinical, home care, care management, and operational workflows.
Collaborate with developers, integration teams, internal stakeholders, and third-party vendors to design, configure, support, and optimize system enhancements, integrations, and upgrades.
Troubleshoot complex production issues, conduct root cause analysis, and drive timely resolution across internal and external support teams.
Participate in and help lead the full Systems Development Life Cycle (SDLC), including requirements gathering, solution design, testing, deployment, implementation, and post-production support.
Develop and oversee execution of test strategies, including unit testing, integration testing, and user acceptance testing (UAT), ensuring high-quality solution delivery.
Analyze end-to-end workflows across clinical, operational, and administrative functions and recommend process improvements to enhance efficiency, automation, and user experience.
Monitor system performance, identify trends, and proactively recommend opportunities for optimization, scalability, and operational improvement.
Manage escalated support issues and production incidents while identifying recurring issues and implementing long-term corrective solutions.
Create and maintain comprehensive system documentation, including business requirements, workflows, process maps, configurations, knowledge articles, and user guides.
Provide mentorship and guidance to junior analysts, fostering knowledge sharing and team development.
Support regulatory compliance, audit readiness, system controls, and data integrity initiatives across healthcare technology platforms.
Contribute to enterprise-wide strategic initiatives, cross-functional projects, and healthcare technology transformation efforts.

Technical & Functional Skills

Strong understanding of EMR, clinical, enterprise, and healthcare operations systems within complex healthcare environments.
Hands-on experience supporting one or more healthcare platforms such as HHA Exchange, GuidingCare, Homecare Homebase (HCHB), Parachute, Netsmart/MyEvolv, Athenahealth, or similar clinical and operational healthcare applications strongly preferred.
Deep understanding of workflows across clinical care delivery, home health, care management, post-acute care, referral management, provider operations, and/or health plan administration.
Experience with healthcare system integrations, interoperability concepts, data flows, APIs, interfaces, and vendor-supported platforms.
Strong knowledge of systems analysis methodologies, business requirements documentation, and SDLC best practices.
Ability to evaluate system capabilities, functional limitations, business process alignment, and integration dependencies across multiple platforms.
Experience managing production support environments, service ticket workflows, incident management, and escalation processes.
Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve complex system issues.
Excellent communication and stakeholder management skills, with the ability to bridge technical and non-technical audiences.

Core Competencies

• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced, complex healthcare environment.
• Effective communication skills with both technical and non-technical stakeholders.
• Sound judgment and decision-making when evaluating system solutions and trade-offs.
• Collaborative mindset with the ability to influence and work across teams.

Nice to Have

• Experience in home care, managed care, or integrated healthcare delivery environments.
• Familiarity with healthcare regulatory requirements (e.g., CMS, HIPAA).
• Experience with reporting, analytics, or data tools supporting clinical and operational insights.
• Exposure to vendor-managed healthcare platforms and third-party integrations.

Education:
Bachelor's degree in computer science, a related discipline, or the equivalent Required

Work Experience:

• 4 + years of experience in enterprise applications, systems analysis, or healthcare IT environments.
• Hands-on experience supporting EMR systems and enterprise applications in a functional, technical, or hybrid capacity.
• Experience working in environments supporting both provider and health plan business models strongly preferred.
• Demonstrated experience leading or contributing to system implementations, enhancements, and production support.
• Experience collaborating with cross-functional teams, including clinical, operational, and technical stakeholders.