Senior Enterprise Data Analyst

We are seeking a highly experienced Senior Product Lead / Product Owner specializing in Master Data Management (MDM), Reference Data, and Customer 360 (C360) to drive enterprise-wide data initiatives.

This role focuses on defining MDM strategy, product roadmap, use cases, and data governance frameworks, while enabling a unified, high-quality view of customer and reference data across the organization. The ideal candidate will have strong experience with MDM platforms, Salesforce, Collibra, and Reference 360, and will work closely with business, data, and technology teams to deliver scalable, governed data solutions.

Duties & Responsibilities:
Data Enhancement - Leads the implementation of enhancements for the quality, management, and storage of enterprise data. Executes initiatives that improve profiling, exception reporting, and issue resolution as well as general fixes for the Enterprise Data Warehouse. Builds dashboards to modernize analytics and assists management with special data projects.
Business Support - Enforces data policies and procedures across the enterprise. Encourages discussion and feedback from associates in order to identify areas of improvement within data management capabilities. Completes month-end validations on reporting data to ensure the quality and completeness of data prior to business use. May assist in training or mentoring less experienced consultants in the work group.
Business Strategy - Facilitates strategies that develop the Bank's data management capabilities. Assists management in creating and implementing a strategic road to achieve planned objectives. Works cross-functionally to mature department presence within Bank business units. Maintains a strong knowledge of current and emerging technologies or trends impacting the financial service industry.
Documentation - Creates and maintains technical documentation for the Enterprise Data Warehouse, which includes source-to-target mappings, data dictionaries, and other related materials. Identifies and creates centralized business critical reports.

Position Specific Skills:
Understanding of data warehousing and transformation methods, lineage documentation, and ETL processes
Knowledge of data spreadsheets and databases
Understanding of Base SAS programming, SAS Enterprise Guide, Cognos, or related programs
Ability to write SAS programming language

Qualifications:

Bachelor's Degree and 6 years of experience in Data Management, Data Analytics OR High School Diploma or GED and 10 years of experience in Data Management, Data Analytics

Core MDM Expertise

• 15+ years of experience in Business Analysis, Data Management, or MDM.
• Strong experience with Customer/Party MDM (Individual & Non-Individual), including match & merge rules (deterministic and probabilistic) and golden record creation.
• Proven background in the Banking or Financial Services domain.

Tools & Platforms

• Required: MDM platforms such as Informatica, Reltio, or IBM MDM.
• Strong SQL proficiency (required).
• Reference Data Management (Ref360) and Collibra for Data Governance, cataloging, and lineage.
• Snowflake (data warehousing and cloud data platform) - nice to have.

Data & Analytics

• Strong understanding of data modeling (logical & physical), data quality frameworks, and data lineage and metadata management.
• Experience in supporting or building enterprise data warehouses.
• Experience with Customer 360 analytics and reporting.

Business & Domain Knowledge

• Banking, Financial Services, or enterprise domain experience (preferred).
• Familiarity with customer data domains: Party, Address, Contact, and Hierarchy.
• Knowledge of KYC and Compliance frameworks (preferred).

Soft Skills

• Strong stakeholder engagement and relationship management.
• Excellent communication and documentation abilities.
• Ability to drive enterprise-scale initiatives independently.

PREFERRED QUALIFICATIONS

• Experience with enterprise data transformation programs.
• Exposure to cloud ecosystems such as Azure or AWS.

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.