New

Customer Service Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Plymouth
May 27, 2026
Position Overview We are seeking a Customer Service Representative to join a fast-paced call center environment supporting healthcare-related inquiries. This role involves handling inbound calls, addressing questions, and providing excellent service while maintaining a high level of accuracy and professionalism. Key Responsibilities * Handle a high volume of inbound calls (50-100 calls per day depending on complexity) * Respond to inquiries related to prior authorizations and general healthcare questions * Manage confidential information with discretion and professionalism * Accurately enter and update customer information in multiple systems * Conduct follow-up calls as needed * Maintain quality and accuracy standards in all interactions Required Skills & Qualifications * At least 1 year of recent high-volume call center experience (within the past 2-3 years) * Strong customer service skills with attention to detail * Healthcare or medical industry experience preferred * Reliable work history (no frequent job changes) * Typing speed of at least 30 WPM * Proficiency with computer systems and multitasking across tools Preferred Qualifications * Pharmacy Technician certification * Bilingual abilities Schedule & Training * Must be available 7 days/week between 5:00 AM - 10:00 PM (set schedule assigned) * Training: Monday-Friday, 8:00 AM - 4:30 PM for 4 weeks * Mandatory overtime required in January and February * Shift assignments determined by performance during training Performance Expectations * Participation in training is critical * Must achieve an average score of 90% across 4 training assessments * Evaluated on quality, accuracy, and customer interaction Growth & Advancement Opportunities * Strong internal promotion culture with opportunities to advance * Potential progression to Tier 2 Agent (increase in pay) * Exposure to other departments (Quality, Workforce, Reporting, Management, etc.) * Typical contract-to-hire conversion timeline: 8-9 months Work Environment * Collaborative, high-growth environment with opportunities for internal mobility * Proven track record of contractors transitioning into full-time and leadership roles Job Type & Location This is a Contract to Hire position based out of Plymouth, MI. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Plymouth,MI. Application DeadlineThis position is anticipated to close on Jun 8, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.