Platform Operations 2

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Build and maintain dashboards, alerts, health checks, and service views for VCF platform operations.

Define, track, and report on SLOs, SLAs, and operational health indicators for core platform services.

Act as an escalation point for platform degradation, recurring alerts, and service incidents.

Investigate incidents, correlate telemetry across tools, and coordinate resolution with infrastructure and platform teams.

Tune alert thresholds and reduce noise through event correlation, dependency awareness, and operational feedback.

Support integration of VCF Operations with Dynatrace, ServiceNow, and other enterprise operations platforms.

Conduct post-incident reviews and help drive remediation tasks that improve platform stability and supportability.

Establish and refine performance baselines, threshold models, and capacity trending reports.

Contribute to automation of operational checks, alert enrichment, reporting, and remediation workflows.

Apply established cloud security and compliance requirements in monitoring, operational reporting, and access practices.

Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.

Preferred Qualifications

Experience with VMware Cloud Foundation Operations / vRealize Operations.

Experience integrating observability platforms with Dynatrace, ServiceNow, or similar enterprise tools.

Familiarity with VMware Aria Operations, Aria Operations for Logs, or related VCF ecosystem tools.

Exposure to cloud operations in Azure or other public cloud environments.

Familiarity with security operations concepts, least privilege, audit logging, and compliance evidence collection.

ITIL Foundation or similar service management certification.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.

Minimum 3 years of experience in infrastructure monitoring, systems operations, platform support, or operational engineering.

Experience with observability or monitoring platforms in enterprise infrastructure environments.

Experience supporting incident management processes and operational escalations.

Working knowledge of VMware vSphere and virtual infrastructure concepts.

Experience defining or reporting on service reliability metrics, SLAs, or SLOs.

Working knowledge of scripting for automation and data collection.

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.