IT Operations Analyst Summer Intern - Richardson, Tx

The US Oncology Network is looking for an IT Operations Analyst Summer Intern to support our Richardson, Texas location. This is a full-time summer internship with a schedule of M - F, 8:00am - 5:00pm.

Our Information Technology team offers a collaborative, family-first culture with strong mentorship, meaningful project exposure, and the opportunity to build practical skills in end-user support, device deployment, and IT operations. This internship is designed to provide valuable real-world experience for students interested in growing a career in information technology.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the IT Operations Analyst Summer Intern position do?

The IT Operations Analyst Summer Intern assists with day-to-day computer support operations, including basic troubleshooting, device setup, equipment preparation, and hardware/software installation. This role supports the IT team by helping answer support requests, document incidents, prepare devices for deployment, and assist with inventory receiving and shipping activities. The intern will gain exposure to end-user support, PC imaging, and IT service processes while learning company standards and best practices. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities (including, but not limited to):

• Assist with answering basic support calls and tickets from end users under team guidance.
• Document end user issues, service requests, equipment activity, and related support communications.
• Provide basic troubleshooting for laptops, desktops, monitors, mobile devices, and common software issues.
• Support the IT team with workstation setup, software installation, and basic maintenance tasks.
• Receive, process and ship new desktop/laptops and accessories.
• Assist with imaging new computers and preparing devices for deployment in a production environment.
• Help maintain documentation, update asset tracking records, and support inventory organization.
• Participate in team projects and complete other entry-level IT support tasks as assigned.

The ideal candidate will have the following background and experience:

• Currently pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field strongly preferred.
• Basic understanding of Windows computers, mobile devices, and common workplace software applications.
• Interest in learning about desktop support, device deployment, networking, and IT service operations.
• Strong organizational skills, attention to detail, and willingness to learn new technologies and processes.
• Must have strong communication, customer service, and teamwork skills.

PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range.

WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment requiring frequent interaction with practice management and staff.